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Here at Harrow Health, Inc. we are a leading company in our industry in the metro area. We have a 4.1 rating on Glassdoor from our employees. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, Harrow Health, Inc. is a great place to grow your career. You'll be glad you applied to Harrow Health, Inc.
Responsibilities
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls
Qualifications
High school diploma or general education degree (GED) required
5 month of customer service experience
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Proficient in Microsoft Office
Excellent interpersonal and communication skills
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently
Basic computer skills in various software and web-based applications
Harrow Health, formerly known as Imprimis Pharmaceuticals, is a publicly traded pharmaceutical company (NASDAQ: HROW) based in San Diego. Its business is that of compounding drugs; that is, combining or altering the formulation of existing drugs to market them to specific populations. As of 2015, the company's business model was driven by development and sale of inexpensive alternatives to generic medicines which were made by a single manufacturer and which price had been substantially increased to increase return-on-investment.[1]