Customer Service/Receptionist

We are looking for an individual to process tax returns for our multi-partner firm. The optimum candidate will be detail oriented and able to remain focused in all situations. Outside of tax season, this person will work in our front office and assist with reception of clients, answer client phone calls, and perform a variety of administrative and clerical tasks.

As the Tax Processor, you will print, bind and finalize tax returns for our wide array of personal and business clients. As a Receptionist, you will be the first point of contact for our company. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as you are many times the face and voice of our firm. Multitasking and stress management skills are essential for this position.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree

Related keywords: receptionist, administrative assistant, office assistant, front desk receptionist

Job Type: Full-time

Pay: $26.50 - $30.50 per hour

COVID-19 considerations:
All clients are required to wear masks while in our office. Employees wear masks while interacting with clients. Employees are encouraged to wear masks while interacting with other employees.

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 years (Preferred)
• Customer Service: 2 years (Preferred)

Typical start time:

• 8AM

Typical end time:

• 5PM

Ergonomic Workspace:

• No

Financial Duties:

• Processing payments
• Billing

This Job Is Ideal for Someone Who Is:

• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Sanitizing, disinfecting, or cleaning procedures in place

Headquarters Beaumont, TX
Size 51 to 200 employees
Type Company - Private
Industry Industrial Manufacturing
Sector Manufacturing
Revenue $10 to $25 million (USD)