Customer Experience Associate

• ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE BRANDED
CREDIT CARD, EXCHANGE PROTECTION PLAN AND OTHER CORPORATE
PROGRAMS TO CUSTOMERS TO DRIVE SALES GROWTH AND INCREASE
CUSTOMER BRAND LOYALTY.
• FOLLOWS EXCHANGE LOSS PREVENTION
PROCEDURES.
• OPERATES A CASH REGISTER OR OTHER SALES RELATED EQUIPMENT
TO ENTER NEW ACCOUNTS, CONDUCT SALES, REFUNDS OR SIMILAR
TRANSACTIONS. VERIFIES AND ACCEPTS MULTIPLE TENDERS FOR
PAYMENT AND MAKES CHANGE WITHACCURACY AND ZERO VARIANCE
TOLERANCE.
• ACCURATE OPERATION OF CASH REGISTERS
• PERFORMS OTHER DUTIES AS ASSIGNED. 
• PROVIDES ASSISTANCE TO CUSTOMERS WITH COMPLETING PRICE
CHANGES, SPECIAL ORDERS, ONLINE ORDERS AND RAIN CHECKS. MAY
PROVIDE ASSISTANCE TO CUSTOMERS WITH MILITARY UNIFORM DRESS
REQUIREMENTS, INSIGNIA AND NEW ITEMS. WILL ASSIST WITH
DETERMINING MINOR ALTERATIONS AND SUBMISSION OF CERTIFICATION,
AS NEEDED.
• FOLLOWS STORE OPERATIONS PROCEDURES.
• PROVIDES HIGH LEVEL OF CUSTOMER SATISFACTION THROUGH
EXCELLENT SERVICE. GREETS EACH CUSTOMER UPON CONTACT AND/OR
LINE OF SIGHT, ASSESSES THEIR NEEDS, SUGGESTS ALTERNATIVE
OPTIONS AND PROVIDES RESOLUTION. KEEPS THEIR NEEDS FOREMOST
AND CREATES A WELCOMING ENVIRONMENT, ACTIVELY ENGAGES AND
BUILDS TRUST RELATIONSHIP WITH THE CUSTOMER IN ORDER TO
DELIVER A PERSONALIZED SHOPPING EXPERIENCE.
• EXCHANGE CUSTOMER SERVICE TRAINING
STANDARDS
• PROVIDES PRODUCT KNOWLEDGE THROUGH SUPERIOR SALES SKILLS
TO SERVE THE CUSTOMER IN ONE OR MORE SALES AREA, UTILIZES AND
ADHERES TO MERCHANDISE PRESENTATION STANDARDS INCLUDING BUT
NOT LIMITED TO ARRANGING SPACE ON SALES FLOOR, SETTING UP
PROMOTIONAL FIXTURES, DISPLAYING PROMOTIONAL MERCHANDISE
SIGNING, SIZING, CLEARANCE AND CLEANLINESS OF THE AREA
ASSIGNED.
• COMPLETES PRODUCT
CERTIFICATION/TRAINING. USES PLAN-O-GRAMS,
SOFTLINES AND HARDLINES GUIDANCE

MUST APPLY TODAY @ APPLYMYEXCHANGE.COM- to be considered for employment.

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

ARE YOU READY TO OPEN THE DOOR TO AN AMAZING CAREER? THEN, WHAT ARE YOU WAITING FOR?! THE EXCHANGE (ARMY & AIR FORCE EXCHANGE SERVICES) IS SEEKING HIGHLY MOTIVATED, HARD-WORKING INDIVIDUALS WHO LOVE SERVING THOSE WHO SERVE (MILITARY SOLDIERS). IF YOU HAVE WHAT IT TAKES, TAKE THE FIRST STEP TOWARD A CHALLENGING AND REWARDING CAREER. THE OPPORTUNITIES ARE ENDLESS AND THE BENEFITS ARE GREAT!! REMEMBER THAT THERE'S NO BETTER HONOR TO SERVE THOSE WHO SERVE (MILITARY SOLDIERS). SO COME JOIN OUR TEAM! CALL 803-782-7739 X 121 TO FIND OUT MORE.

MUST APPLY TODAY @ APPLYMYEXCHANGE.COM- to be considered for employment.