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Customer Care Representative

  • Veah Consulting Services
  • Plano, TX, 75074
  • Full Time

Salary Range: $34000.00 per year

Posted on

Job Description:

Hi
Hope you are doing well!

 

This is Remant from VEAH Consulting Services. We are hiring for the position of Customer Service Representative. I am sharing a job description with you. If you are interested please share your updated resume and let me know a time to connect.

 

Job Title: Customer Service Representative

Location: Plano, TX Day 1 Onsite

Duration: Full time

 

Job Description:

Responsibilities

  • Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity, and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
  • Communicates with customers regarding service requests or problems; documents evaluates and resolves customers’ inquiries.
  • Thoroughly documents all contacts and conversations; follows up as required.
  • Works with other departments to complete customer requests as needed, and minimize escalations.
  • Gains proficiency in various administration and automated workflow systems.
  • Processes complex and varied service requests.
  • Represents Transamerica with professional pride to internal and external customers.
  • Consistently meets/exceeds set quality and productivity metrics.
  • Functions w/in a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by the department.

 

Qualifications

  • High School diploma or equivalent.
  • Up to 1-year experience with call center or customer service experience/training.
  • Fundamental computer knowledge and maneuverability within window applications.
  • Basic understanding of Microsoft office suite, specifically Word and Excel.

Company Description:

VEAH Consulting Services
Phone - +1 972-525-9146 Email - remant@veahconsulting.com Web - www.veahconsulting.com 
VEAH Consulting Services
Phone - +1 972-525-9146 Email - remant@veahconsulting.com Web - www.veahconsulting.com

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