Customer Care Representative

Hi
Hope you are doing well!

This is Remant from VEAH Consulting Services. We are hiring for the position of Customer Service Representative. I am sharing a job description with you. If you are interested please share your updated resume and let me know a time to connect.

Job Title: Customer Service Representative

Location: Plano, TX Day 1 Onsite

Duration: Full time

Job Description:

Responsibilities

• Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity, and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
• Communicates with customers regarding service requests or problems; documents evaluates and resolves customers’ inquiries.
• Thoroughly documents all contacts and conversations; follows up as required.
• Works with other departments to complete customer requests as needed, and minimize escalations.
• Gains proficiency in various administration and automated workflow systems.
• Processes complex and varied service requests.
• Represents Transamerica with professional pride to internal and external customers.
• Consistently meets/exceeds set quality and productivity metrics.
• Functions w/in a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by the department.

Qualifications

• High School diploma or equivalent.
• Up to 1-year experience with call center or customer service experience/training.
• Fundamental computer knowledge and maneuverability within window applications.
• Basic understanding of Microsoft office suite, specifically Word and Excel.

VEAH Consulting Services
Phone - +1 972-525-9146 Email - remant@veahconsulting.com Web - www.veahconsulting.com 
VEAH Consulting Services
Phone - +1 972-525-9146 Email - remant@veahconsulting.com Web - www.veahconsulting.com