CRM Application Manager - Salesforce Service Marketing Cloud

Role:

We are currently seeking a Salesforce Service and Marketing Cloud Manager to serve as the Technology Manager for our CRM Applications Services Team. Company CRM is a cloud services platform based on Salesforce applications (Sales/service cloud and Salesforce Marketing cloud). This role reports up into the AVP of Application Services and will coordinate the efforts of a 3-person team in support of Marketing, Contact Center and the Foundation team.

• This person will serve as the technology and people manager of an application development team for our CRM Applications Services Team within our Information Technology group.
• CRM is a cloud services platform based on Salesforce applications (Salesforce service cloud and Salesforce Marketing cloud).

• Hands-on Manager able to be an Architect with Salesforce Service and Marketing Support ongoing Salesforce Marketing Cloud operations, which includes QA.
• Coordinate with IT and Marketing to improve organizational efficiencies and program effectiveness
• Organize and manage multiple internal clients and project priorities
• Monitor and produce campaign reports required for business needs
• Assist in platform training and educate team members on digital marketing best practices

• Minimum 2 years as a supervisor managing others (including full process of hiring, performance evaluations) and working alongside the business teams supporting the organizational goals
• Minimum of 8 years of experience in developing CRM technologies including marketing automation and contact center management (Salesforce Marketing and Service cloud experience is required)
• Clear understanding of Salesforce technologies and architecture, Apex coding, code reviews, process build and flow, data patterns, vendor relations, some work with regulated entities.
• Ability to solve complex technical, organizational, operational and people problem
• Ability to perform creatively and logically and a proven ability to effect complex marketing campaigns
• Excellent technical troubleshooting, code debugging, and problem-solving skills
• Salesforce Certification and an active Trailhead account
• Experience with CRM development languages (AMPscript, SQL, Apex Code) is preferred
• Experience with use of HTML
• Health care industry experience is preferred. Understanding of regulatory environment is important.
• Bachelor’s degree 

Hire EIQ: About Us
With more than 20 years of resource acquisition and management experience, the forces behind Hire EIQ will deliver candidates who match in skill and your corporate culture (EIQ) for a long-lasting employee relationship.

What is EIQ?

EMOTIONAL INTELLIGENCE QUOTIENT

IQ accounts for 20% of success...The rest is EIQ!

We search for a high Emotional Intelligence Quotient!