Credit Collections Specialist - Able to write and speak in French

Position                            : Collection Specialist

Location                           : San Antonio, TX

Duration                          : 12 Months

Total Hours/week            : 40

1st Shift

Job Category                   : Finance/Accounting

Level of Experience        : Entry Level

Employment Type           : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Work days/hours: M - F, 7-4pm, or 8-5pm CST

***Must be able to write and speak in French***

Job Description:

• In this role, the Collection Specialist is responsible for ensuring the prompt payment of the accounts receivable to maximize cash flow for client.
• Responsible for building and maintaining customer relationships, monitoring the assigned AR portfolio, ensuring timely payments, resolving Customer concerns and assisting with resolution of escalated collection issues.

Primary Duties/Responsibilities:

• Proactively monitor and reconcile customer accounts
• Identify, and facilitate the resolution of, disputed receivables.
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain accurate and up to date customer account documentation
• Proactively escalate to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Qualifications

Required:

• 2+ years in commercial collections
• Fluent in French (written and verbal)
• Strong analytical/problem solving skills
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good Administrative skills
• Strong attention to detail and goal oriented
• Ability to prioritize and manage multiple responsibilities
• Knowledge of collection techniques (i.e. skip tracing)
• Strong Microsoft Excel skills
• High School Degree or equivalent
• Must have the ability to work independently and in a team environment, multitask, and adapt to a changing environment.

Preferred:

• Direct experience with SAP
• Strong knowledge of Microsoft Office
• Experience working in Global Business Services
• Bachelor’s degree in finance / accounting / economics

We pride ourselves as providers of quality manpower to our clients. This can only happen with the active participation of our professionals. It is our commitment to quality, adherence to strict quality processes and systems and overall leadership which culminates in effective fulfillment and satisfaction of our clients. This enables us to maintain international standards in providing the right candidates to our clients