Concierge

Summary:

The Concierge will assist guests, patrons, tenants, or employees with personal services such as screening guests, offering suggestions, and arranging transportation, working with repairs and maintenance staff to complete requests, log all activity, etc.

Duties/Responsibilities:

Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.

Acquires reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.
Runs appropriate errands for guests and picks up or delivers a variety of items.
Provides a variety of business services such as shipping packages and assisting with printing needs.
Receives, stores, and/or delivers mail and luggage.
Acquires daily care items such as toiletries, for guests and patrons.
Plans and schedules special events, parties, or meetings.
Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items.
Arranges for interpreters or translators when needed.
Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.
Performs other related duties as assigned.

Required Skills/Abilities:
Excellent use of BuildingLink
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Excellent problem-solving and critical thinking skills.
Must have a positive attitude with the ability to remain flexible and patient.
Excellent organizational and multitasking skills.
Excellent administrative skills.

Education and Experience:
At least two years of guest/tenant services experience highly preferred.
At least two years of BuildingLink experience.

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 30 pounds.

Job Type: Full-time

Ground Support Services is an essential facility service provider. We serve our neighborhoods with security, concierge and janitorial services throughout the tri-state area. GSS is a community employer who is dedicated to create job opportunities available to all. We are an Equal Employment Opportunity Employer who has developed an affirmative action program.