Commercial Loan Servicer - The Woodlands

The Commercial Loan Servicer is responsible for accurately setting up the loan structure in the core banking system, book the loans to the system, process notices, fund loans, monitor the wire queue and apply payments and fees according to the credit agreement.  This includes managing loan deals where the bank is a participant or the lead/agent bank and is responsible for working with the Relationship team and other financial institutions to properly coordinate loan funding requests.  The Commercial Loan Servicer is responsible for the quality control and system review of their regionally assigned Relationship Team to ensure data is accurate in the core system for internal and external reporting and notices. 

• Review and process funding requests in accordance with the loan agreement; perform due diligence to ensure appropriate approval is received prior to funding
• Establish and onboard borrowers, guarantors, facilities and fees on the core commercial loan system in accordance to the credit agreement.
• Transact advances, conversions, loan payments, rate changes, extensions, and modifications in accordance with credit agreement and/or customer instructions.
• Prepare timely notifications to member banks for pro-rata share of the funding; ensure receipt of member bank funds and remit customer funds as instructed.
• Post incoming payments received by customer and/or other financial institutions.
• Review delinquency reports and follow-up with lead banks on outstanding payments.
• Research, resolve and respond to the Relationship Team’s requests.
• Updates and maintains loan transactions in the loan accounting system.
• Determine loan funding eligibility from review of the loan documents and borrowing base reports.
• Process maintenance requests as needed.
• Provide customer service to internal/external customers via telephone or email.
• Performs other job-related duties or special projects as assigned.

Competencies Required:

• Extensive knowledge of participation/syndication, construction and complex middle market transactions with a strong understanding of accounting principles, loan processing procedures, and related regulations.
• Proficient with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate loan and bank software applications and related websites.
• Excellent organizational and time management skills, with strong attention to detail and concern for accuracy.
• Excellent customer service skills with the ability to effectively research and resolve issues and discrepancies.
• Ability to interact and communicate effectively with internal and external parties.
• Solid analytical and decision-making skills.

Minimum Qualifications/Experience:

• 3+ years of Commercial loan servicing experience including commercial and middle market transactions and participations/syndications.

Formal Education & Certification:

• High School diploma or equivalent required.

• Bachelor’s Degree in Business Administration, Finance, Accounting or other related field preferred.

Work Status:

• Full-Time.

Supervisory Responsibility:

• None.

• 0% - Negligible amount of travel expected.

Working Conditions:

• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking or standing for brief periods, and occasionally lifting and carrying articles like, files, ledgers, folders, etc.

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.