Clinical Program Director

This position is responsible for oversight of day-to-day clinical operations, including clinical service delivery systems, milieu dynamics; staff development and management; quality of care; assist with documentation and compliance with policies and governing agency regulations. The Clinical Program Director is a critical representative, a conduit of organizational information and culture; and maintains professionalism in behavior, communication, and role-modeling. The role is responsible to collaborate across multiple departments to ensure smooth operations, quality, and compliance.

It is incumbent on all employees to participate in maintaining the infrastructure, program structure and quality, operational components of the milieu, and reflecting the culture and values. It is the responsibility of all staff to facilitate and assure the highest possible standard of care, value, and service to clients and families, peers, and the organization.

ESSENTIAL FUNCTIONS

Leadership

• Support and prioritize/maintain a healthy, safe, and positive working environment which is respectful of staff and clients and is free from bias/discrimination, harassment, disrespect, and unprofessionalism;
• Provide staff and clients with information about protocols in the event of complaints or concerns about programming, resources, or other issues, as needed;
• Represent our mission, values, and philosophy among staff and clients, and communicate this culture to staff and ensure they demonstrate these values to clients and other staff in all departments;
• Maintain and instill an understanding of and adherence to ethics and standards, upholds and ensures compliance with regulations and the operational policies and procedures that govern activities and services;
• Utilize critical thinking skills to anticipate challenges, prioritize, proactively plan, and to generalize information and systems for the efficient operation of the organization;
• Act as a communication liaison to coordinate services and systems across departments, resolve issues, and make recommendations, maintaining communication both up and down the hierarchy. This includes accurately and appropriately communicating organizational goals and objectives, plans, directives, and values;
• At all times, represent our client in a professional and courteous manner when interacting with clients, families, staff, and when in the community;
• Support and effectively communicate decisions and processes by providing clear and professional communication and assisting staff to understand or resolve issues across departments; and
• Participate in activities designed to increase staff and client retention and satisfaction.

Required Core Competencies:

· HIPAA

· Client Rights and Confidentiality

· Trauma

· Abuse Reporting

· Electronic Medical Record System Operation

· Management Practices

Requirements:

· Active Colorado Counseling License required: LPC, LCSW, or LMFT

· Minimum 2-5 years’ experience as a Licensed Clinician

· Minimum 3+ years of management experience within treatment facilities and/or working with addictions and mental health populations

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