Client and User Support Agent

The World's Online Recruitment Referral Marketplace, is changing the way people search for jobs and how companies hire top talent. We’re proud to be the first referral software that empowers everyone to help their friends and colleagues find jobs while rewarding them at each stage of the recruitment process, earning unlimited dollars. We do all of this while helping companies grow their teams and their businesses with the best possible candidates within their employees’ social and professional networks – doing so, at a fraction of the time and cost of other channels.

As a Client and User Support Agent you will be providing a premium customer service experience by providing light technical and customer support for our users while supporting a NEW and one of the most innovative Human Resources Technology Platforms in the U.S.  Client and User Support Agents provide a quicker, more personal customer service experience compared to industry competitors.

Kindly submit your resume for immediate consideration

Education/Experience:

Knowledge and ability to use various online platforms (for example: Slack, Zoom, zendesk, gmail, etc) to interact with customers
Knowledge of customer service principles and practices
Effective listening skills
Willingness to co-operate with others and work to the greater good
Multi-tasking capabilities
Preferred: Working experience within the STAFFING INDUSTRY or JOB BOARD INDUSTRY.

Essential Skills:

Deliver service and support to end-users
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve LIGHT technical issues (we have an IT team)
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Redirect problems to appropriate resource
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to users where necessary
Stay current with system information, changes and updates
Training to Users

Job Type: Full-time (40 hours)

Salary: $20.00 /hour

PLUS! You have the ability to earn EQUITY in Preferhired based on performance (details to be provided). Be part of the company!

Experience:

Customer Service: 4 years (Preferred)

Education:

Bachelor's or some college preferred

Few people truly enjoy a job search. At Ronan HR Solutions, we love every one. For us, each search is an adventure. We love helping candidates improve their opportunities and find great jobs, temporary or full-time, within our network of clients. Working with Ronan HR Solutions, you’ll have access to a broad range of positions where your skills can be used best. We help ensure that you don’t just search but succeed.

You’re much more than your skills and work experience. Tell us your career goals, work environment preferences, and interests. We speak your language and understand how to present opportunities that showcase your unique talents, fit your personality and allow you to take the next step in your career.