Posted on
Summary
The Operator is responsible for the day-to-day call center functions, ensuring that both our interpreters and clients are connected in a timely
manner, while maintaining Operator performance expectations. This role will handle various tasks including taking in-bound calls,
collecting and verifying client data and transferring calls to an over-the-phone interpreter.
Essential Duties + Responsibilities
Answer in-bound calls; on average 300- 400 calls per day
Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as
needed.
Act as a back-up for interpreters; Interpreting calls,
Ensure quality of phone lines and connection between all parties
Complete operator reports using Adminica system to ensure all problems are notated for future reference
Other duties as may be reasonably requested
Education, Experience + Skills
Bilingual; preferred not required
Able to work flexible hours; including evenings and weekends
Proven skills utilizing computer systems including Microsoft Suite
Strong customer service skills
Excellent communication skills, both written and verbal
Energetic self-starter who takes initiative and creative approach to problem solving
Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and
harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state
law.
United Language Group is language translation company providing clients with translation and interpretation services in over 200 languages.