Posted on
****Mortgage Industry exp required****
Business System Analyst (GC holders or US citizens only)
Location: Atlanta, GA
Duration: 7 months contract to hire
The Business Systems Analyst leads and directs elaboration activities in a cross-functional Agile IT team. In collaboration with business product owners, subject matter experts, and other IT team members, this role solicits requirements, performs gap analysis, and develops functional requirements. They supports all team members throughout all phases of the SDLC. The BSA maintains a broad understanding of business processes and related systems/interfaces, and is called upon to provide strategic input when necessary. This role is required to perform root-cause and impact analysis on production issues of varying degrees of complexity. This position resides in a matrix environment and supports a large-scale distributed, complex technical platform.
Job Responsibilities:
Features and User Story Development – 60%
• Initiate elaboration meetings.
• Drive feature elaboration by questioning the what, who, and why of the feature.
• Break features down into user stories.
• Gather, elicit, and document the details of user stories.
• Maintain a healthy backlog of features and user stories for the team.
• Work with other scrum teams to understand cross-functional impacts.
• Proficiency and efficiency with brainstorming/elicitation techniques in order to discover and validate requirements, including Interface requirements.
• Use visual models to clarify a complex concept: Data Flow Diagram, Process Flow Diagram, etc. • Have thorough understanding of DB structure.
• Possess good SQL skills in order to execute stored procedures, query and analyze data.
• Have thorough understanding of system architecture.
Production Support – 20%
• Perform root-cause and impact analysis for Tier 2 tickets.
• Have thorough SQL skills to perform data impact analysis.
• Interacts with Tier 1 (Help Desk) and Tier 3 (Technical teams) throughout the resolution process and final closure of the incident report.
• Ensure that the support process SLA’s are adhered to with timely handoffs from and to T1, T3, and the enhancement intake process when applicable.
• Ensure that the quality of the T2 investigation contains sufficient data and supporting materials to allow T3 to complete their investigation.
• Ensure that escalations are appropriately communicated to the right parties when warranted (major incidents).
• Lead point person of contact on tickets he or she is assigned to.
• Responds to customer inquiries.
General Delivery and Agile Process Participation – 20%
• Practice Agile approach and processes.
• Work collaboratively to reach team and program goals.
• Proactively report risks and issues to the Scrum Master.
• Daily scrum meetings.
• Sprint pre-planning meeting/story sizing.
• Sprint planning meeting.
• Sprint retrospective.
• Sprint demos.
• Sprint reviews.
Qualifications Basic Qualifications:
• 3+ years of Business Analyst experience
• 1+ years of SQL experience
• 3+ years of working experience dealing with customers - internal or external in any capacity
• 3+ years of working experience in a large scale complex distributed environment
• High School diploma or GED equivalent
Preferred Qualifications: • Bachelor / Technical degree in any Information Technology field
• 5+ years of working experience in IT
• Experience working in an Agile / Scrum environments
• Mortgage industry experience
Knowledge and Skills:
• Excellent verbal and written communication skills
• Excellent interpersonal skills, strong abilities to interact with peers, departments outside of IT, and members of the management team
• Excellent organizational skills
• Excellent analytical and critical thinking skills
• Demonstrates strong technical aptitude
• Demonstrates ability to handle concurrent responsibilities with limited supervision
• Experience with Incident, Problem and Change Management principles
• Advanced comprehensive knowledge of distributed environments
• Excellent decision making skills, ability to timely escalate, ability to overcome resistance or pushback
• Flexibility and adapts quickly to change
• Excellent ability to work in a volatile and dynamic environment with multiple and changing priorities
• Comprehensive knowledge of all phases of SDLC
• Proficiency with Personal Computers and Microsoft Office, Microsoft SQL Server, Microsoft TFS, Outlook
• Familiarity with Agile development methodologies.
• Experience with Issue tracking and ALM tools.
• Familiarity with Service Oriented Architecture
• Familiarity with the Insurance industry.
Software Tools: • Microsoft Office (Microsoft Word, Excel, Visio) • SQL Server • Microsoft TFS • Microsoft SharePoint • Service Desk/Cherwell (incident documentation tool) • Outlook
Zillion Technologies, Inc. is a full-service IT partner with capabilities in consulting, staffing/recruiting, and custom software development. Since 2002, we have focused on building a workforce and infrastructure specialized in “the art of making unlike technologies work together”
- 93% D&B Supplier Performance rating
- VA Dept. of Minority Business SWAM Certified (693017)
- GSA Schedule (GS-35F-0552W)
Consulting
Zillion partnerships with Oracle, Microsoft, Symantec and Dell enable us to provide clients the right set of people, hardware and software at the right time to meet their business requirements.
- Project management - Oracle eBusiness, PeopleSoft, JDEdwards
- Business intelligence - Data warehousing
- Help desk support - Web design / development
- Quality Assurance - Teradata
Staffing
We are proud of our record of finding and placing well-skilled candidates in a timely manner. ZTI provides fast, professional, values-driven recruitment/staffing services for some of the regions best employers.