Posted on
Job Title: Customer Service Representative - I / Coordinator Business Operations / Business Customer Service Representative
Location: Cary, North Carolina -- 27513
Duration: 12+ Months
Job Description / Responsibilities:
What you’ll be doing...
You’ll be combining your natural ability to solve issues with your desire to help our customers. As a member of our Business Operations team, you’ll be the expert providing pre-sale account support to our Wireless business sales customers. Your role will be critical in diagnosing and troubleshooting account issues while educating customers on our self-service tools and products. Whether it’s in person or over the phone, you’ll provide a first-class customer experience again and again.
• Creating account profiles and entering orders for new and existing customers.
• Processing Purchase Orders for government customers.
• Partnering with internal departments to ensure customer orders are processed accurately and timely.
• Researching and resolving customer billing inquiries and discrepancies and communicating results to our customers.
• Delivering training on self-service tools and products to customers.
• Performing account analysis and creating reports for customers on usage, pricing and
Competitive comparisons.
• Interacting with various stakeholders at different levels within the organization.
What we’re looking for...
You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems through researching and diagnosing issues and leveraging resources in order to resolve customer accounts. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues.
You’ll need to have:
• Bachelor’s degree or one or more years of work experience.
• Knowledge of Excel including pivot tables, basic formulas and charts.
• Technical sales support or customer service experience.
Even better if you have:
• Demonstrated strong organizational, project management and reporting skills.
• Experience handling and prioritizing multiple projects
• A project management certification.
• Technical training experience.
Indotronix International Corporation is a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few. Offering mainly IT Staffing and Consulting services. Corporate headquarters is in Rochester, NY.