Bilingual Call Center Agents

Role:

The primary responsibility of the Bilingual Call Center Agent is the data collection over the phone using our propitiatory interviewing system.

SPH is looking for full-time Call Center Agents for our Duluth, GA call center that will focus on improving healthcare by collecting feedback from Commercial, Medicare and Medicaid members and providers in an inbound call center environment.

What would make you an AWESOME Call Center Interviewer:

• Communicate with broad audiences on the benefits of why we are collecting data.
• Love talking to people who want to be heard
• Having conversations/scripts that are standardized
• Being trained and used on multiple projects involving multiple requirements
• Providing feedback to improve the process
• Being able to overcome objection quickly using FAQ’s and training

Top Performers in the call center will be able to convert a high amount of outbound calls and ensure completed surveys are done with 100% data quality. High quality work will often lead to other positions within SPH such as Quality Monitor, Quality Analyst, Project Coordinators and Data Validators.

If you are a high-quality individual that can succeed in an outbound call environment, the opportunities at SPH are endless!
Position Requirements:

• Be able to speak, read, and write SPANISH
• Be able to sit for prolonged periods of time
• Be computer savvy
• Love fast-paced environments
• Read scripted questionnaires
• Record accurate data

SPHA offers:

• Paid time off plus holidays
• Comprehensive benefit plans
• 401k plan
• Career growth opportunities

SPHA is an Equal Opportunity Employer

Who We Are:
SPH Analytics (SPH) is a healthcare technology company that measures the quality of patient care. SPH delivers actionable population health and patient satisfaction information to healthcare providers and payors. We empower our clients to deliver the highest quality healthcare possible – right at the point of care. Our innovative solutions combine data from the patient medical record with claims data and other financial data to offer a best-in-class suite of population health solutions.

For more information about SPH, please visit www.SPHAnalytics.com.