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Responsibilities:
-Understand customer needs and develop plans to address them
-Promote high-quality service and customer service processes
-Aim to preserve customers and renew contracts
Requirements:
-Problem-solving attitude
-Strong customer service skills
-Excellent communication skills
-Aptitude for fostering positive relationships
-Teamwork and leadership skills
-Customer-oriented mindset
-Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
-Efficiently manages time and capacity
Hawthorne Partners | AIL
Andre Hawthorne
State General Agent & CEO
www.hawthornepartnersnc.com
Email - Ahawkins@hawthornepartnersnc.com
We are looking for a Customer Service Representative to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator and be able to build rapport with clients. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run. From day one, you’ll receive elite training including hands-on practice, personalized coaching, and dedicated support throughout your on-boarding experience. With demonstrated success, you’ll have the opportunity to advance into leadership roles if desired.