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Our client is looking to hire an on-contract Adobe Cloud SME Specialist III to work with the Digital Customer Service Experience Group for twelve (12) months, working independently and with other contractors and staff resources of different Units and Departments throughout the Agency to deliver work products.
DESCRIPTION OF WORK (SCOPE OF WORK)
NOTE: This position is working hybrid with onsite work being at Jersey City, NJ, with possible meetings at other Facilities in the NY/NJ area
The Adobe SME Experience Specialist shall work within the Digital Customer Service group, responsible for working with business partners to prioritize and execute enhancements and analytic projects required to deliver business results, including managing the Adobe CMS platform to power all product brand and customer experiences across digital channels.
The successful candidate will work independently and with other contractors and staff resources of different TEC Units and Departments throughout the Agency to deliver work products.
A. JOB RESPONSIBILITIES:
Under the supervision of the Digital Customer Service Manager, the successful candidate is an experienced content manager with a solid technical skill set to help the organization create and manage high-quality content across all digital channels. This individual is responsible for ensuring content is consistent with site standards and style guides and working with various content owners and experts to publish and optimize content that promotes their department and the Authority's objectives.
• Configure, administer and operate Adobe Target to build Multi-Channel campaigns.
• Debugg, troubleshot and fix the configuration and integration issues.
• Diagnose and troubleshoot technical issues related to delivering custom site experience.
• Deliver against the website optimization and customized experience strategies across the website and other touch points.
• Partner with analytics teams on measurement across customize sites.
• Manage, lead, and support projects to create content in multi digital mediums.
o Email Templates
o Blog content
o Landing page
o Social media post and imagery
o Manage and curate content across multi platforms
o Web content
• Create the process for departments to submit requests and then manage the process.
• Track content to ensure compliance expiration dates.
• Act as the liaison between digital marketing and compliance, including creating processes, and submitting content for approval.
• Serve as the subject matter expert (SME) for content publishers across the Agency.
• Manage content vendor relations.
• Identify content gaps and opportunities relevant for web publishing.
• Responsible for general tactical support of SEO initiatives such as inputting meta titles and descriptions to help drive on-line traffic.
• Provide general analytics on digital content to determine effectiveness and to gain insights to future strategies.
• Troubleshoot and respond to issues in order to resolve them quickly.
B. EXPERIENCE AND QUALIFICATIONS
• Minimum of 12 years' experience working with Adobe Target and good understanding of Adobe Cloud technologies.
• Minimum of 3 years working with A/B testing and site personalization efforts, leveraging Adobe platform.
• Working experience in HTML, Java Script, and CSS.
• Excellent analytical and problem-solving skills.
• Strong organizational skills.
• Strong customer service skills.
• Excellent English oral, written, and listening communication skills.
• Must be willing and able to support initiatives occasionally during off hours.
HIGHLY DESIRABLE: PORT AUTHORITY OF NY & NJ EXPERIENCE
JOB REQUIREMENTS:
• Must sign Non-Disclosure Agreement.
• Must obtain Secure Workers Access Consortium (SWAC) background check.
3. WORK HOURS
The normal workday will be 9AM to 6:00 PM, Monday through Friday except for observed holidays. The Consultant shall work an 8-hour workday, with a mandatory I-hour Lunch Break. Total billable hours per week shall not exceed 40 hours. All overtime must be pre approved by the designated Project Manager before any work is performed.
We are a Minority and Women Owned Certified Agency; Pacetas Agency is an integrated management consulting firm providing professional services to Prime Vendors and other companies in staffing, recruitment, project management, and Event and Marketing Communications.