Administrative Support Customer Service

We need a motivated, professional individual to join our team. This is a part/full time position. This individual must be professionally polished, have exceptional interpersonal skills, and be detail oriented.


GENERAL ACCOUNTABILITIES

Receives and directs callers and visitors of a funeral home, cemetery, crematory or a combination of these facilities. Performs a variety of clerical and other tasks. Typical duties include answering phones and/or operating a switchboard, opening and sorting mail, typing and/or word processing, scheduling appointments, gathering information, and maintaining files or records. Incumbents work under direct supervision, receive specific instructions on new or unfamiliar tasks, and have limited exposure to confidential information.

SPECIFIC RESPONSIBILITIES

Administrative Support Customer Service

Receives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible. Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed.
Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations. Provides information associated with Accounts Payable and Accounts Receivable. Maintains a comfortable environment, providing beverages and other amenities for the client families as needed. Ensures the entrance area of the facility is clean by providing light housekeeping as necessary. Maintains daily facility schedule. Assists in MeM preparation, including scanning photos and proofreading. 


Other duties may include:
Researches records for genealogy requests. Processes Petty cash and bank deposit. Orders markers, granite, and final date scrolls. Maintains deed and trust files. Completes Installation Work Orders (IWO). Performs other duties as assigned. Data entry, filing, sorting mail, and taking detailed messages. Tracking and ordering inventory as needed. Following through to make sure tasks are completed. Maintaining clear communication with customers and coworkers. Working cooperatively with coworkers with a positive attitude.


Job Types: Full-time, Part-time

Salary: $18.00 – $22.00 per hour

Benefits Options:

Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Tuition reimbursement
Funeral discounts, and more


Requirements & Qualifications

Requirements:

 Associates Degree or the equivalent.
 Knowledge of Quick Books Desktop.
Construction knowledge/experience favored.
Detail oriented and very organized.
Excellent computer skills with experience in Word, Excel, and Google Suite.
Desire to be proactive and create a positive experience for others

Education:

High school diploma or GED equivalent

Experience:
Minimum 6 months clerical and/or customer service experience

Knowledge, Skills & Abilities:
Knowledge of secretarial and office administrative procedures. Working knowledge of standard office equipment including multi-line phone system, computers, calculators, copiers, printers, and fax machines. High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.  Professional communication skills both orally and in writing. Ability to maintain confidentiality. Attention to detail and accurately take messages and information. Ability to multi-task and set priorities

About us
At Speedway, we are proud of our success at meeting the fueling and convenience needs of over two million customers every day, and proud of the reputation of our good name within the communities that we serve.

Yet our success also stems from our ability to understand people’s needs. We recognize that there are many gas and convenience store choices, and that nothing less than outstanding service, a wide selection of products, and real value for one’s dollar will attract loyal customers.

More than anything, what Speedway offers is convenience. For us, bringing a bit more ease and simplicity into the lives of our customers is our greatest success.