MainHire client, a health care management and billing company in business since 2003 is experiencing exponential growth and is expanding its operations with hiring for its Houston office. Company offers a competitive base salary, plus monthly incentives with benefits including 401K and health care.
Record information about financial status of customers and status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Receive payments and post amounts paid to customer accounts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Skills & Knowledge:
Detail-oriented and appreciation for confidential information; Ability to maintain accurate and detailed records
Ability to learn and retain knowledge of new programs, processes, and technology
Ability to focus, prioritize work, and effectively manage time
Ability to research, prepare, and present information with professionalism and objectivity
Strong problem-solving and critical thinking skills
Strong interpersonal and communication skills (verbal and written)
Understanding of the Customer Life Cycle and U.S. Generally Accepted Accounting Principles (GAAP) preferred
Experience in automated accounting environments (experience with Dynamics GP is a plus)
Proficient in Microsoft Office programs (Excel, Word, Outlook)
Education & Experience:
Minimum 3 years of Customer Service and Accounts Receivable
Associate degree from an accredited institution
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