The A/R & Credit Analyst will be front line support for the customer experience functions of the credit and collections
Duties & Responsibilities
Answer incoming customer inquiries via phone and email
Manage escalations and find appropriate resources to assist
Manage A/R’s OnBase imaging database.
Manage return mail, address changes.
Manage credit references, and welcome letters.
Review and manage Accounts Receivable Aging on a regular basis for trends and warning signs to drive collection efforts.
Research and recommend customer credit lines for department supervisor or manager (new and existing) by investigating
credit worthiness within establish approval limits
Reconcile customer accounts, provide invoice copies and statements as needed.
Review and identify root cause issues arising from disputes, billing, short and slow pays etc.
Maintain positive relationships with customers and organizational staff.
Perform other duties as assigned.
Knowledge, Skills, and Abilities
High School Diploma.
Associate Degree in Accounting, Business Administration, Finance, or related field.
Ability to read, interpret and analyze D&B Credit Reports.
3-5 years’ in Accounts Receivable or Credit with high transaction volume (20-50K monthly transactions).
Strong customer service skills.
Ability to handle difficult customer situations.
Experience with business to business collections is required.
Knowledge of managing the dispute process and negotiating payments on delinquent accounts.
Ability to work under tight time constraints.
Ability to work within a team environment as well as independently.
Present relevant and timely top portfolio accounts to management to Identify relevant key issues and recommend appropriate
actions to resolve.
Excellent attention to detail.
Ability to prioritize, handle stress in a fast-paced environment and manage time efficiently.
Experience and Credentials
3-5+ Years hands-on SAP or large ERP experience
Will be based in the Philadelphia Metropolitan area.
Global Recruitment and Talent Acquisition Services, LLC -Grtas, LLC is a Global Professional Services Firm - Our goal is to provide both our candidates and our Clients an efficient and streamline Talent Acquisition experience.