A highly skilled and highly motivated Business Analyst to drive innovative infrastructure solutions on a federal government contract. To be successful as a Business Analyst on an innovation team, you should be able to take initiative, self-manage, meet deadlines with high-quality work artifacts and participate as a high functioning collaborator in Agile ceremonies. Ultimately, as a top-performing Business Analyst, you should be able to identify ways in which to improve customer satisfaction and to deliver optimized solutions to business problems.
Excellent business analysis skills, including elicitation through survey and interview, meeting facilitation, assessment, and analysis of processes/procedures, capturing requirements (in all categories), process mapping, feasibility and viability of solution options, analysis of alternatives (AOAs), SLA, and KPI metrics development.
Provides technical/functional expertise in identifying, evaluating, documenting, and developing basic systems processes and procedures for infrastructure solutions development.
Technical Writing proficiency with significant emphasis on documentation, including technical documentation, end-user documentation, research and reporting, process and security control documentation, documentation of the process, and documentation in support of development team activities, including business and technical requirements documentation, project and research reporting, Standard Operating Procedure, documentation of as-is and to-be processes, and any documentation in support of development team activities
Engage with Customers, Subject Matter Experts (SME’s), Product Owners, and other stakeholders to document business processes effectively and elicit requirements for infrastructure solutions including cloud, AI/RPA, machine learning, ServiceNow, and other modernization efforts
Collaborate with other Business Analysts through shared drives and GSuite tools in the creation and editing of documents, spreadsheets, process flow diagrams, and presentation slides.
Building and maintaining effective cross-functional relationships with key stakeholders.
Identifies information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals through gap analysis
Focus on Continuous Improvement, optimization, analysis of performance, problem and solution identification, and resolution of waste and inefficiency through maintaining, testing, and improving business systems and operations
Experience with cultural change management and Agile mindset
Skills and Qualifications
3 or more years of experience in documentation and requirements gathering in an infrastructure and/or software development environment
3 or more working with customers and interacting with people
2 or more years of Technical Writing proficiency with significant emphasis on documentation
1 or more years working in requirements gathering systems such as Jira, Trello, ServiceNow, or another system for requirements gathering management.
1 or more years experience with Agile preferred
1 or more years working in an IT-related field
Excellent problem-solving and analytical skills, oral and written communication skills
Attention to detail and accuracy of documentation
Ability to learn new concepts and technologies quickly
Ability to work collaboratively with other Business Analysts to produce documentation
Experience with cultural change management
Paid time off
Paid Federal Holidays
Professional development assistance
At CWN our employees are our most valuable asset and we treat them as such. We provide extensive opportunities for professional growth in a fun, fast-paced, and high-energy environment. CWN culture encourages individual responsibility and team success. If you are results-driven, bright, passionate, energetic, and want to join a team of outstanding professionals then CWN is the place for you.