Wholesale Account Representative

Job Summary:

Klatch is looking for full time energetic individuals who love coffee, have outside sales experience and exude a passion for both. This is a combination sales and customer service position within our wholesale roasting division. You must have dependable transportation and be excited to learn and share the benefits of great coffee and how to prepare it. Position involves both tasting with and educating current and potential customers how great coffee increases sales and loyalty for their business. General region includes all of Southern California and beyond but specifically Inland Empire, Orange County and Los Angeles. This is a career position within the coffee industry for serious candidates only. Base salary plus commission bonus and expenses commensurable with experience.

Duties, Expectations, Responsibilities:

• Begin each day by 8:00 a. m. (sometimes earlier to meet customers).
• Line up appointments and respond to correspondence daily.
• Target accounts that may fit well with Klatch, those looking for quality over price. Specifically: 3rd Wave Coffee Houses and Espresso Bars primarily. Gourmet markets, hotels, restaurants potentially.
• Visit current Klatch Coffee customers as necessary. Providing training, consultation, and support while looking for opportunities to increase sales for the customer and Klatch. This includes using barista bar skills and coffee knowledge to ensure quality as well as demo and sales of equipment. This may also include attending or participating in after hours events.
• Host regular cuppings, trainings and demonstrations with current and potential Klatch customers.
• Average five prospect visits and competitive fact gathering stops per day.
• Average 1-2 espresso/drip coffee demos per day.
• Follow up on every contact within 24 hours.
• Attend regular monthly meetings with accounting to discuss and aid in account receivable issues as needed.
• Attend regular monthly meetings with Production and Roasters as needed to discuss volume fluctuations, new coffees, new items, etc.
• Attend weekly sales meetings and/or company functions as requested
• Complete daily, weekly and other reports as required. Maintain current and accurate Contact Management Records on software or cloud or other as required.
• Attend trade shows and industry events as needed.
• Attend all necessary coffee/barista/sales/company training events as required on an ongoing basis.
• Close on an average of 400 lbs of new business per month by end of 90-day probation period. This could be 4 customers ordering 25 lbs per week or 1 customer ordering 100 lbs per week.
• Increase Klatch customers’ weekly sales volumes though training and merchandising on an ongoing basis. Account retention is a key factor in salary.
• Close on an average of $10,000.00 of new equipment sales per month (evaluated quarterly) by end of probationary period. Typically one espresso machine per month.
• Perform minor service of equipment, filters, parts, etc. as needed to insure the integrity of Klatch Coffee is preserved.

Klatch is an award-winning and renowned specialty coffee company and roaster in Southern
California. Since 1993, Klatch has been searching around the world for the finest coffee. Sourcing
beans via a Direct Trade model and buying only the top 1% available. Roastmaster Mike Perry blends
a background in chemical engineering with a love for great coffee to create a balance of science and
artistry in achieving the perfect cup. Klatch Coffee was named ‘Coffee Roaster of the Year’ by Roast
Magazine. Their WBC espresso blend is the only espresso ever awarded "Best Espresso in the World"
at the World Barista Championships. And Coffee Review, the world's leading coffee guide, has
awarded over 80% of Klatch coffees with a score of 90 points or above.
Besides great coffee, Klatch is the home of champions, with two-time United States Barista Champion
Heather Perry and the two-time US Brewing Champion (2014 and 2016) and 2014 United States
Brewers Cup Champion Todd Goldsworthy based with Klatch.
To learn more about Klatch Coffee and/or to purchase Award-Winning Coffee, visit
http://www.klatchroasting.com . Klatch Fans can find the latest news and discounts on Facebook,
Instagram, and Twitter @KlatchRoasting.