Telecommunications Technicain

TELECOMMUNICATIONS TECHNICIAN

CSI Telecommunications seeks Experienced Telecommunication Technician to provide onsite and remote support for both traditional on premise-based phone systems and our CSI VOIP CLOUD systems. Prior experience with VOIP and SIP Trunking implementations is needed to be successful. Technician with excellent communication skills is a must, as this is a customer facing position and CSI Telecommunications #1 priority is providing superior customer service with our ultimate goal of repeat business and referrals which is how we have succeeded for the past 30+ years. CSI Telecommunications is an established telecommunications system and service vendor in the St. Louis region supporting 4,000+ small and medium sized organizations looking to grow our technical support team.
 

RESPONSIBILITIES

• Communicate with customers through the process of gathering and fielding details to resolution and/or escalation for all end user request
• Correctly document time spent, troubleshooting steps and resolution for ticket completion
• Provide both on-site and remote support to end users while applying analytical thinking with attention to detail
• Monitor and manage support ticketing queue addressing all client requests and reported problems
• Ability to work self-sufficiently and with other team members jointly to complete assigned projects

SKILLS & EXPERIENCE

• 2-5 years of IT/Telecom support experience
• Prior experience with VOIP
• Prior experience with SIP Trunking implementations
• Ability to troubleshoot hardware/software issues
• Ability to manage customer account information and document within business systems
• Experience with basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP
• Very strong skills in installing, activating and troubleshooting

Please send resume, references and salary requirements to: ashleyh@csi-stl.com

CSI of St. Louis, Inc. has been serving the St. Louis Area for over 45 years. We are determined to be the leader in the business communication solutions market place, and to show our customers just how important they are to us.
 

The owner Rick Beck have a commitment to service and quality which has allowed him to have experienced tremendous growth in the St. Louis region, which today exceeds over 4,000 customers.
 

CSI Telecommunications, Inc. provides telephone systems, voice processing systems, surveillance systems, voice and data networks, consultative services for business telephone/internet service with the expertise to allow these technologies to improve your company’s working environment.  The entire CSI team is critically aware of the importance that communications play in your business and your ability to produce a high level of service to your own customers.