Posted on
Title: Technician III
Location: New York City, NY
Job Description:
This includes installing, configuring, diagnosing, repairing, and upgrading all County hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Responsibilities:
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
Requirements:
• Bachelor’s degree in computer science or a related field
• Hands-on hardware troubleshooting experience.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives
• Minimum of 12 years’ experience providing specialized knowledge of complex customer processes and requirements.
• Applies technical expertise to assist in defining, analyzing, validating, and documenting complex operating environments, states of technology and current engineering processes.
• Conducts complex technical investigations through advanced research techniques, analysis or development phases of engineering projects.
Black Systems is an IT solutions provider offering systems integration, hardware/software procurement, IT staffing, and application development. With proven success in government contracting and subcontracting—especially in the competitive New York City market—we deliver best-in-class technology, managed solutions, and professional services through a highly technical team. Drawing on this expertise, we also assist public-sector agencies in sourcing the specialized professionals they need, ensuring critical missions move forward with the right talent in place.