Salary Range: $40000.00 - $95000.00 per year
Posted on
• Meets with user staff to understand business requirements; provides operational support to all business partners to include all forms of end user computing devices
• Serves as the subject matter expert in performing complex maintenance and support of most customer products; works on projects as a project team member or lead, and may participate in project planning and requirements
• Troubleshoots and analyzes complex issues/problems specific to a broad range of infrastructure products and networking components; documents solutions and builds checklists for team use; provides on-the-spot training with clients and practices proactive knowledge-sharing
• Researches, evaluates, and recommends hardware and software technologies to support business initiatives
• Participates in the development and communication of solutions for client service improvements, including but not limited to documenting instructions, process improvements, solutions, technical articles, white papers, and proposals
• Provides basic-to-complex support on a broad range of products; acts as the subject matter expert in certain areas; escalates problems appropriately and monitors and maintains ownership of issues to ensure problem resolution; works on projects/systems/issues of smallto-medium complexity; provides daily operations support and maintenance for network systems
• Installs new software, hardware, upgrades, and peripheral devices; installs, configures, and maintains network components
• Performs other related duties as required
VII by Verint (vii-verint.com)
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.