Single Point of Contact Specialist I (SPOC)

Caliber Home Loans, Inc. is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads - our talented employees worked hard to help us rise to the top of our industry.
Here at Caliber, we've replaced the stereotypical corporate culture with a casual "dress for your day"work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.
POSITION SUMMARY
The SPOC Specialist I will act as a single point of contact for customers in default or facing imminent default. He or she will act as a liaison between customers and internal workout groups in order to assist customers in resolving delinquencies with appropriate solutions in alignment with investor guidelines, while providing best in class support. The Specialist will act as an owner of in-depth servicing issues research, including payment discrepancies, escrow inquiries, and contact difficulties.
RESPONSIBILITIES

• Review accounts, research documents and system notes to determine the best course of action to correct account issues.
• Answer inbound calls and make outbound calls to resolve delinquencies and offer workout alternatives to foreclosure.
• Track and manage requests for research from internal and external customers.
• Report on system queue progress, based on assignments.

REQUIREMENTS

• 1+ years of Mortgage Servicing Experience, including knowledge of Workouts, ARMS, Escrows, and Payment Histories.
• Inbound/Outbound Call Center Experience.
• Ability to accurately type 30 WPM.
• Current, working knowledge of the MS Office Suite, including: Word, Excel, Access, and PowerPoint.
• High School Diploma or equivalent.
• Bachelor's Degree preferred.
• Experience with Fiserv, Aspect, or similar systems preferred.
• Fluency in multiple languages preferred

REQUIREMENTS

• High School Diploma or equivalent required; 4-year college degree preferred.
• Minimum 3 years of residential mortgage underwriting experience.
• Experience working with Fannie Mae Desktop Underwriter and Freddie Mac Loan Prospector.
• Knowledge of FHA, FNMA and FHLMC policies and guidelines.
• Knowledge of mortgage loan processing, compliance, investor products and underwriting guidelines.
• Knowledge of mortgage insurance (MI) guidelines.
• Working knowledge of various fraud tools.
• VA/LAPP, FHA DE (CHUMS), & SAR preferred.

Our employees demonstrate the Caliber Ways of Work (WOWS) every day through:

• Collaborating Contagiously
• Caring Fiercely
• Doing the Right Thing
• Leading Thoughtfully

Caliber benefits and perks will WOW you!

Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer paid holidays, as well as numerous employee discount programs.

We are proud to be a military friendly employer, and provide paid leave during military assignments for employees who serve in the Guard or Reserve.

Employees who work at our Coppell headquarters experience additional perks that include: standing desks, complimentary coffee and tea stations, an on-site gym and activities center with ping-pong and pool tables, and an in-house café.

Caliber is an equal opportunity employer.

Job Type: Full-time