Salary Range: $33.00 - $36.00 per hour
Posted on
The Senior Regional Manager is responsible for effectively leading associates, activities, and available resources to accomplish company objectives as set forth by the Vice President of Property Management and the various property owners, in a manner consistent with Thrive’s Community Values. These objectives will include maximizing occupancy levels and property values. The Senior Regional Manager is expected to conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. In addition, the Senior Regional Manager will hire, train, and supervise Community Managers, Area Manager(s) and assist and oversee the hiring of other team members.
Thrive’s purpose is to create a community where people feel seen because we believe when people feel seen, they thrive. Our values are to do the right thing, be a great place to work, and do work to be proud of. The Senior Regional Manager is expected to meaningfully contribute to and perpetuate our purpose and values.
DUTIES & RESPONSIBILITIES:
Leadership & Personnel Management
o Provides supervision, vision and direction for Community Managers and others on the regional team.
o Assist with oversight and supervision of programs when there is a gap in leadership.
o Sets goals for Community Managers and Area Manager(s) and ensures accountability that such goals are accomplished.
o Demonstrates proactive strategic thinking and problem-solving.
o Participates in Regional Manager meetings, offering strategic input at the leadership team level.
o Advocates for their portfolio and ensures their associates have the resources, training and support they need to be successful.
o Identifies and presents on ways to meet company objectives. Provides insight and input on roll outs of new initiatives, policies & procedures.
o Ensures staff within the region complete the required training
o Hires, trains, empowers, motivates, supervises, disciplines (including appropriate documentation) and terminates as needed. This includes new employee orientations, annual performance reviews, and instructing and advising Community Managers and Area Manager(s) of employee procedures and guidelines.
o Conducts on-going training and coaching of Community Managers and Area Manager(s) and other key on site staff.
o Consults with Human Resources and leadership team on high level personnel issues including terminations, recognition and rewards, compensation, and terminations.
Financial
o Reviews and supports the development of site budgets.
o Provides training and guidance for Community Managers and Area Manager(s) on budget creation and management.
o Ultimately responsible for the financial success of their portfolio.
Administrative/Office
o Ensures adherence of documentation and reporting requirements of Community Managers and Area Manager(s).
o Maintains consistent metrics to identify trends and provide input, recommendations and support to regions as needed.
o Provides reports to leadership and owners as needed.
Quality of Service
o Sets standards for building a true sense of community. Acts as an additional resource to residents and assures follow up on all resident concerns.
o Builds relationships with residents and sets a high standard of customer service.
o Visits properties to verify quality maintenance, grounds, and leasing office standards of Peerless Presentation.
Marketing/Leasing
o Compiles market surveys. Identifies trends and creates plans to reach goals.
o Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Safety, Compliance and Risk Management
o Tracks regional liability and property incidents. Identifies patterns and identifies ways to mitigate risks.
o Ensures all Regional Managers and their staff are conducting business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
o Maintains awareness of changes to rules, regulations and laws impacting properties in their territory. Ensures Regional Managers are aware of these changes and understand how to address them for their properties.
General
REQUIRED SKILLS & EXPERIENCE:
· At least 5 years in a leadership role in Property Management or equivalent experience
· Supervisory experience including hiring, performance management, and terminations
· Proficient in Yardi, On-Site and Microsoft Office
· Experience creating and overseeing budget and property financials
· High school diploma or equivalent
· Driver’s license and insurance coverage
DESIRED SKILLS & EXPERIENCE:
· Certified Apartment Portfolio Supervisor (CAPS) preferred
DESIRED COMPETENCIES:
· The Senior Regional Manager must be results oriented and possess demonstrated performance leading large teams. They must meet deadlines and hold others accountable.
· They must understand who their customer is – both internal and external. They must have demonstrated success as a servant leader to their teams and be prompt responding to the requests of others.
· The Senior Regional Manager must be able to successfully get work completed through others. They must be able to delegate responsibility to others with well thought out direction and possess the ability to check in often to ensure the task is on track.
· Making high-quality decisions daily is required. The Senior Regional Manager’s must make decisions quickly and communicate them to the team in a timely manner. They must have the experience and tenure in management that they are able to make good sound business decisions.
· Be a trusted leader. The ideal Senior Regional Manager possesses and protects this quality. A trusted leader allows their associates to grow in their career, take ownership of tasks they are assigned and promotes their ideas. They handle tough conversations with grace and confidence, and they do not gossip with others.
· Strong understanding of market conditions and trends
· Ability to effectively communicate and build strong relationships with clients and associates
· Highly Organized and detail oriented
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:
· Ability to travel to properties in the portfolio
· Works from home and/or the Home Office. Ability to attend in-person meetings at the Home Office or other locations with colleagues and clients.
· Sit/Stand/Walk alternatively depending on specific needs of the day. Estimated 60% of time is spent at a desk and 40% on feet.
· Constant need to write/type, grasp/turn/finger dexterity
· Occasional need to
About us
Equity LifeStyle Properties is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. We offer beautiful communities and parks in the most desirable locations, while offering various homes and camping options to meet a wide variety of our customers' needs.
Over the course of more than 50 years in business, we have carefully grown our portfolio into a network of premier manufactured home communities, RV resorts and campgrounds in the most desirable locations in the country. Today, Equity LifeStyle Properties, Inc. owns or has controlling interest in more than 400 communities and resorts in 32 states and British Columbia with more than 145,000 sites.
Careers
ELS loves showing employees appreciation. From awarding certificates to those who go above and beyond to recognizing work anniversaries, ELS finds ways to thank people for their hard work. Through its culture of recognition, ELS creates a feeling of belonging for all teammates and motivates them to keep excelling.