Salary Range: $18.00 - $22.00 per hour
Posted on
JOB SUMMARY
The Patient Scheduling Facilitator, under the direction of the Director- Access Center and the RN- Access Center, is the initial point of contact for patients entering the Health System for care. The Facilitator-Access Center is responsible to provide exceptional customer service, maintain the highest level for professionalism with each interaction, and support those with diverse needs.
MINIMUM QUALIFICATIONS
Education: High School graduate or equivalent.
Experience: N/A
Licensure/Certification/Registration: N/A
PREFERRED QUALIFICATIONS
Education: Formal Medical Terminology.
Experience: Medical or health insurance office experience.
Licensure/Certification/Registration: N/A
KNOWLEDGE, SKILLS AND ABILITIES
Computer skills in Meditec, Microsoft Word, Outlook and Excel. Customer service skills. Ability to organize and service large volumes of information. Excellent follow through abilities to determine complete and accurate patient billing information. Communication activities promoting positive patient relations and prompt reimbursement. Ability to problem solve.
READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
WRITING - Basic: Ability to write simple correspondence.
SPEAKING - Basic: Ability to speak simple sentences.
MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS AND ENVIRONMENT
PHYSICAL DEMANDS
Ability to talk, hear, sit, stand, and reach for a period of eight (8) hours
Stand - Occasionally Under 1/3 (1-2.5 hours)
Walk - Occasionally Under 1/3 (1-2.5 hours)
Sit - Continuously Over 2/3 (5.5 – 8 hours)
Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
Stoop, squat, kneel, or crouch - Occasionally Under 1/3 (1-2.5 hours)
Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)
LIFTING REQUIREMENTS
Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
WORK ENVIRONMENT
Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
WORKING CONDITIONS
Typical office environment
About Us
St. Luke's is a faith-based, nonprofit healthcare provider committed to improving the quality of life for our patients and the community. Our compassionate healthcare team furthers this mission by providing high quality, nationally-recognized care and achieving excellent patient satisfaction.
St. Luke's offers a broad range of services spanning your entire life. Since our first patient more than 150 years ago, St. Luke's has grown from a single hospital location to an advanced network of care, with extraordinary physicians and other healthcare experts providing services in over 60 specialty areas across our 493-bed hospital in Chesterfield, Mo., 143-bed St. Luke's Des Peres Hospital and more than 30 outpatient locations in the greater St. Louis area.
We are proud to be the area's only independent healthcare provider. We also value the affiliations, collaborations and partnerships we have established throughout our region and the nation that enable us to continue enhancing the services we provide our patients. For example, St. Luke's is the exclusive alliance partner in St. Louis of the nation's No. 1 heart hospital, Cleveland Clinic's Sydell and Arnold Miller Family Heart, Vascular and Thoracic Institute.
In addition, St. Luke's is a leader in health education through our community outreach initiatives. As the region's only Spirit of Women hospital, St. Luke's provides exceptional women's services, information and programs that help women and their families take action for better health.
By choosing St. Luke's, you are trusting us with the gift of your health and the health of your loved ones. Partnering with you and your family to achieve optimal health is a privilege we cherish. Thank you for choosing us.