Sales Associate II

Job Details
Job Location
GEORGETOWN - SEATTLE, WA
Position Type
Full Time
Job Shift Day
Job Category
Sales Description
ESSENTIAL FUNCTIONS:

• Seeks out and engages customers. Enjoys providing service to others.
• Answer phones within three rings and greet customers immediately upon entering the store.
• Follows the B.E.S.T program with every retail customer every time.
• Provides carry-out for every customer.
• Accurately follows the mix/tint procedure.
• Understand and practice all aspects of the mix procedure without fail.
• Follows the will call program. Ensures all completion date commitments are met with the order properly logged in will call.
• Ability to perform color tint and match requests.
• Ability to sell blinds and wallpaper. Knows how to complete the purchase order and the transaction.
• Follows policy and procedure concerning inventory control making sure that inventory movement is properly recorded.
• Supports and maintains high store standards.
• Thorough understanding of POS system and full scope of transactions.
• Manages and balances their assigned cash drawer.
• Repairs, cleans, troubleshoots, and rents equipment to customers and is fully aware of the rental paperwork process.
• Provides customer service at a level that ensures every customer leaves happy while looking for ways to go above and beyond.
• Shows and educates the customer on the advantages of purchasing the highest quality products that meet their project need.
• Immediate and positive response to all customer requests including deliveries, color matches, and special needs.
• Accurate posting of sales to customer accounts, following procedures, instructions and approval codes for exceptions.
• Properly processes all point of sale transactions paying particular attention to special instructions on screen.
• Is able to meet level II/III minimum expectations of the Training Matrix within 90 days of position.
• Ability to take draw down and regular orders by phone 1st 90 days.
• Works safely, alerts managers of concern, reports incidents immediately to store management.

   

  SECONDARY FUNCTIONS:

  May be the key holder, opening and closing the store as directed. May provide technical and procedural guidance to the Sales Associate I.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Up to 2 years prior experience in retail or related field with stable work history.
• Ability to write and communicate technical verbiage to customers at an advanced level.
• Ability to read at an advanced and technical level to understand and educate customers on technical information from Data books, MSDS’s, inventory and receiving.
• Knowledge of the Product Data Book, with growing understanding of MSDS book.
• Complete and thorough knowledge of the mix procedure.
• Knowledge of paint basics covering primers, stains, and interior and exterior paints.
• Solid working knowledge of receiving, inventory replenishment, cycle counts and inventory reconciliation.
• A growing knowledge of products, becoming more equipped to take on technical questions and solve problems.
• Basic math skills.
• Successful completion of the Rohm and Haas technical exam within the first 90 days of employment.
• Ability to follow directions accurately and in a timely fashion.
• Enjoys working with the public and solving problems while representing Miller Paint Company with a positive and enthusiastic outlook.
• Competently and safely use tint machines, shakers, forklift/pallet jacks and hand trucks.
• Understands the full function of the POS system.
• Effectively multi tasks and is able to keep pace with customer and business flow.
• Ability to read and comprehend English in order to read packaging, safety procedures and formulas.
• Ability to work flexible hours Sunday through Saturday including overtime as needed.
• Valid driver’s license for state of residency or ability to travel within Oregon and Washington in a timely manner. If driving a personal vehicle or Miller Paint Company vehicle, must provide proof of personal auto liability insurance.
• Overtime may be required during season.
• Knowledge of calculator, POS, telephone, fax and copy machine.
• Understands and applies MPC procedure, policies and maintenance of store standards
• Valid driver’s license for state of residency or ability to travel within Oregon and Washington in a timely manner. If driving a personal vehicle or Miller Paint Company vehicle, must provide proof of personal auto liability insurance.

Exceed our customer’s expectations by providing extraordinary service in the areas of product knowledge, project support, efficient, timely, and over-the-top friendly service. Our primary objective is to never tell the customer no but instead, to find a creative way to exceed their expectation.