Remote customer service rep

`Responsibilities and Duties

• The majority of your time will be spent supporting our Customers and Providers via phone where you'll be answering any questions they have about our application, services, and policies.

• Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful, valuable solutions and customized recommendations and services.

• Utilize multiple complex systems to accurately document and research customer information

• Provide meaningful and relevant insight to customers regarding the services that their Concierge can provide for them.

• Maintain acceptable performance standards including effectiveness, efficiency and quality through inbound and outbound virtual channels (phone, chat, email, etc.).

* High School diploma or equivalent
* Business professional attire
* Full time - flexible schedule to include Saturdays
* Good customer service skills
* Good communication skills
* Reliable transportation
* Positive attitude; desire to learn and grow
* Computer literate - basic/intermediate
* Friendly, outgoing personality
* Goal oriented and self motivated
* Problem solving and analytical skills a plus

welcome to the company. We would like to congratulate you on making this career choice with us. We can ensure you that your time with us will be well invested. Franchise Me is the only work at home position the provides you training at home via our online class, company equipment or a tablet, paid time off, voluntary time off, vacation pay and sick leave all from day one. We strive to keep our customers happy. We are looking for an excellent corporate trainer to help employees cultivate their skills and knowledge