Posted on
Radiology Service Desk Coordinator – Upper Manhattan, New York
Long-Term Contract
Seeking motivated individuals who will provide excellent customer service in a healthcare radiology service desk setting.
The day to day activities for this position includes responding to support tickets, documentation, and superior customer service. Keeping records, classification of severity, speaking to physicians, and understanding customer needs will be essential for every interaction.
Must be able to communicate effectively with key organizational stakeholders and be able to deal with a high-pressure environment with SLA escalation procedures for resolution.
Responsibilities:
· Experience working in a hospital and/or with radiologists is preferred
· Experience working in a service desk environment
· Must have excellent communication skills
· Must have excellent Computer Skills
· Must be able to document and type 40 words a minute
· Familiarity with HIPAA and other relevant privacy regulations in healthcare.
· Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems ACS)
· Experience with BMC Remedy Software a plus
· Experience with EPIC Software is a plus
ATRIA Consulting, LLC is a Woman-owned Business Enterprise (WBE) and Woman-owned Small Business (WOSB) Staffing and Solutions company certified by WBENC, New York Empire State Development, New York City, and New Jersey. We are also a Certified WBE Small Business in Pennsylvania. We specialize in Information Technology, Accounting/Finance, Administrative/Clerical, Human Resources, Customer Services/Call Center and Digital Media Permanent and Contract Placement services. However, due to our diverse background, we can solve any of your Contract and Permanent Staffing related needs through an open and collaborative approach. Primarily we focus our services in the Philadelphia, New Jersey and New York Metro area; however, we have provided our clients with National US placement services, and are opening a new location in San Antonio, TX.
Our IT staffing and solutions background includes but is not limited to: Graphic Artists,Public Safety Radio,LAN/WAN,VOIP,.NET/ADO.NET/VB.NET,,Apps Dev,Product Dev, Apps Support, Ariba,AS\400, BackOffice, BA, C, C++, C#, Crystal Reporting,Data Security,DBA, Documentation, Financial Analysts, Firewalls/Security Administration, Helpdesk/Desktop, HTML/XML/DHTML, Information Architecture, Java Core/Java J2EE/JSP/EJB/JavaScript, LAMP/PHP,LAN WAN Infrastructure,Network Engineering,Network Support,Quality Assurance,Project Management,PMO,Systems Administration,Telecommunications,Training, etc.
Our other staffing background includes but is not limited to: Accounts Receivable, Accounts Payable, Auditors, Audit Managers, Accounting, General Ledger, Financial Analysts, Controllers, Payroll, Bookkeepers, Billing, Accountants, CFO, Controllers, Admins, Executive Admins, Call Centers, Customer Services, Clerical, Customer Service, Data Entry, Schedulers, Receptionists, Coordinators, Marketing Assistants, HR Generalists, HRIS Managers, HR Managers, Benefits Coordinators, Employee Relations, Recruiters, & Trainers.