Program Manager

At CourtAvenue, our Program Managers establish and manage the approach and standard for project delivery and governance, ensuring that clients maximize their return on investment. Responsible for team performance, they provide team members with the tools, support, and training essential to deliver the most effective and inventive result possible.

A CourtAvenue Program Manager takes ownership of all projects within a program to ensure completion on time, within budget and against set objectives. Confidence and creativity are key to addressing business needs, managing resources, and handling any issues that may arise.

At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement.
 

ROLE REQUIREMENTS

• Manage & Lead
• Own the day-to-day management of projects from initiation through implementation and deployment | Ensure controls are followed, with the highest quality deliverables and milestones met | Effectively balance resourcing, budgets and time constraints to manage risks and pre-empt issues | Develop contracts and design innovative delivery teams to best meet and exceed program objectives | Evaluate and improve delivery practices and methodology | Lead, inspire and grow a group of project managers/producers to foster a highly innovative, effective, and successful team
• Partner
• Collaborate with the Account Management team to provide strategic delivery insight for client roadmaps and briefings | Create integrated timelines across agency and client stakeholder teams | Build relationships with external and internal stakeholders to meet program outcomes while exceeding client expectations | Ensure a collaborative ‘one team’ approach of both client and agency | Contribute to new business and pitch initiatives to secure a pipeline of work for the broader initiative
• Proactively Communicate
• Serve as the main client interface on projects | Effectively clarify strategic requirements, manage expectations, and communicate roadblocks/resolutions to ensure key deadlines are met | Able to communicate succinctly within a wide range of positions, personalities, and roles , internally and externally

QUALITIES AND CHARACTERISTICS

Extensive experience, working on large scale interactive projects, including emerging marketing campaigns and technology platforms, mobile applications, and website development

A proven track record of structuring, leading, and developing several multi-million-dollar engagements with interconnected work streams and teams

Intuitive and perceptive, with outstanding communications skills; comfortable and confident in strategic discussions and presentations to clients and stakeholders

Excellence in organization and management; conscientious, and skilled at solving issues at all project levels while supporting colleagues and clients

Sharp attention to detail and a drive for perfection while being able to jump into many different categories of work/deliverables

Able to understand, balance, and manage the interplay between people, processes and systems

Strong appreciation for design and user experience

Significant experience leading, mentoring, and inspiring teams towards excellence and success

Knowledge and practical experience of the Lean methodology, principles and tools

Required Skills & Experience

• College degree or Business Systems Analyst experience

• 7-10+ years of analyst, project management, program management, technical, and/or business experience

• Understanding of agile software development methodologies, specifically Scrum
• Agency experience highly preferred

• Experience in running or working with agile teams

• Automotive experience highly preferred

• Strong attention to detail

• Demonstrable ability to operate under tight deadlines

• Ability to work across multiple projects

• Ability to manage workload with minimal supervision

• Excellent written and verbal communication skills

CourtAvenue is a portfolio of digital transformation companies that utilizes data, machine learning and emerging technologies to build powerful relationships between brands and consumers.