Patient Registration Representative

University of Michigan Health-West (Formally Metro Health) is looking for Patient Registration Rep. - Patient Access - (SIGN-ON BONUS ELIGIBLE)

General Summary:

Under the direction of the Manager – Patient Access, the Patient Registration Representative is responsible for obtaining demographic and insurance information from patients and/or their representatives to ensure prompt financial reimbursement.

Requirements:

• High School diploma, GED, or equivalent.
• College education of 1-2 years, preferred.
• Previous experience in registration, billing, and/or administrative role in a hospital or medical office preferred.
• Previous experience utilizing medical terminology preferred.
• ICD-10 and/or CPT-4 coding, preferred.
• Certified Healthcare Associate Certification (CHAA), preferred.

Essential Functions and Responsibilities:

• Welcome and greet all patients and visitors utilizing AIDET, in person and/or over the phone.
• Ensure accurate demographic and insurance information is obtained from the patient and/or their representative.
• Verify patient insurance is active through Real Time Eligibility (if RTE is down must utilize insurance websites).
• Complete Epic WQs daily.
• Collaborate with all departments to ensure applicable protocols and processes are followed.
• Schedule walk-in testing for patients, when applicable.
• Collect patient co-pays, deductibles and any outstanding balances.
• Responsible for daily cash reconciliation and balancing of cash drawer.
• Required to work on-call and holiday schedules.
• Utilize a workstation on wheels (WOW) at the bedside to perform registration, as needed.
• Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.

Be part of a team that is relentlessly advancing health to serve West Michigan!

We offer a team culture, a sense of belonging and responsibility, and a promise to bring compassion and excellence to our work every day. These beliefs date back to our founding, and they are stronger than ever. You can see them formalized in our five core values:

Caring, Integrity, Innovation, Teamwork, and Inclusion.

A career at University of Michigan Health-West is an opportunity to join a supportive team of colleagues who love their work. Each team member has a role in raising the standards of excellence in health care for our communities.

Along with inspiring careers, we offer a competitive wage and benefits package - including tuition reimbursement, a retirement plan, medical, dental, vision insurance, and more.

Inclusion for All

At University of Michigan Health-West, we foster an environment that is rich in diversity, where every individual can have a sense of belonging, a voice that is heard and the opportunity to achieve and thrive. 

We actively seek a diverse workforce. To this end, employment decisions, including hiring, promoting and terminating, are based upon an individual employee's abilities, skills, merit and University of Michigan Health-West's business needs. They are not based on sex/gender, race, color, citizenship status, national origin, ancestry, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, height, weight, or any other protected category.