A Guest Relations Manager- Parking who is a member of the Guest Relations team responsible for the overall performance of the parking operations. As the Parking Manager, your focus will be on ensuring adherence to guest service standards, focusing on improving the guest experience for all Zoo guests. Implements internal control policies and procedures, and accounting for all parking revenue.
What You Will Do:
- Manage all aspects of the parking operations, including scheduling and payroll processing, customer service, staff training, signage/information (onsite and online) lot ticketing and revenue collection and control, and proper lot access control in accordance with established internal control standards.
- Hire, orient, train, schedule, supervise and evaluate full-time and seasonal employees. Council and coach staff; document infractions and address performance in an objective, consistent and timely manner.
- Enforce operational standards for opening and closing of lots, guest admission into lots, and traffic coordination. Take an active role in putting standards into action daily, based on actual/predicted attendance volume, traffic conditions, and other conditions that may affect parking operations.
- Maintain, analyze and communicate revenue and other vital statistics.
- Coordinate the arrival, parking and departure of school buses during the spring, summer and fall seasons.
- Maximize the efficiency/throughput of each lot, to ensure the best possible parking experience for guests, as well as the most cost-effective operation.
What This Role Requires:
- A Bachelor’s degree and minimum of 5 years relevant work experience and at least 3 years of supervisory experience, preferably at a high volume recreation or tourist destination.
- Demonstrated strong management skills and experience with skilled and unskilled temporary workforce.
- Ability to balance multiple projects, meet deadlines and communicate effectively in a frequently flexible and quick moving environment.
- Ability to work a flexible schedule during the season which will include weekends, some holidays and occasional nights and early mornings. Operating conditions may require working extended hours, additional workdays and workweeks of more than 40 hours.
- Demonstrated strong customer service, and experience developing and implementing guest centric systems and procedures.
What We Can Offer You:
- Competitive Pay – We recognize talent and we pay to keep it
- Medical, Dental, Vision –While you have our back on the grounds, we cover yours’ with health insurance
- Annual Leave – We all need a break from time to time
- 401K – There will come a time, when you are ready to retire
- Family membership pass with complimentary tickets – (Warning: You will become a celebrity amongst your family & friends once they hear you work for America’s 1st Zoo)
Company Description:In 1859, Philadelphia became home to America’s first zoo. Now celebrating over 150 years of innovation and achievement, Philadelphia Zoo is a key part of our region’s life and culture, a compelling living classroom, and a conservation leader.
Commitment to our core purpose—connecting people with wildlife and inspiring action for animals and habitats—energizes our staff and volunteers and challenges us to set increasingly high expectations for our performance and impact. Philadelphia Zoo works to fulfill our mission as an animal care organization, as a resource to schools and families, and as an ark and advocate for endangered animals around the world.