The Senior Engineer will:
- Perform incident response and break-fix triage for issues related to a variety of network platforms.
- Infrastructure including but not limited to routing, switching, firewall, load balancer and market data technologies.
- Partner with requestors to execute tasks provided via request portal for service delivery.
- Conduct analysis and provide suggestions to improve the delivery of services by the team.
- Execute and improve vulnerability and resiliency management strategies which includes patching, reboots, infrastructure testing and other proactive maintenance tasks.
- Provide mentorship and leadership to emerging talent within the infrastructure technology.
Responsibilities:
- Executes and provides feedback for operational policies, procedure, processes and standards.
- Provides subject matter expertise in cross-functional strategic and tactical efforts.
- Provides subject matter expertise and leadership in triage for escalated production incidents.
- Partners with key vendor providers to escalate and troubleshoot severity issues.
- Assist in developing engineering and operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLA, and optimize delivery.
- Propose, design, and implement enhancements and additions to current environment
- Lead the development and execution of scripts focusing on the enhancement and efficiency of day-to-day tasks.
- Collaborate with team members to provide feedback on the enhancement of operational policy, process and workflow.
- Evaluates and actions against metrics analyzing the performance of the infrastructure operations team to ensure timely and accurate services delivery.
- Create and maintain Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.
- Provide mentorship and leadership to emerging talent within the infrastructure technology (in the form of cross training, workshops, and knowledge sharing).
- Conducts peer review analysis and acceptance for new or modified processes to ensure sustainability and repeatability.
- First, Second and Third level troubleshooting for infrastructure, supporting trading and client and associate services.
- Perform implementation, maintenance, remediation, and troubleshooting services for infrastructure, supporting trading and client services
- Analyze and execute configuration and audit strategies to assist in ensuring compliance with standard settings and security direction
- Provide delivery services as a working member of a core project team delivering business projects.
- Collaborate with application owners to install, configure and deliver third party product installations.
Requirements:
- BA or BS Engineering, Computer Science or related field
- Subject Matter Expertise in the following technologies, including but not limited to: Internet/ISP (Edge) routing, Firewall, Route/Switch, Cloud Proxies, VPN, Load balancers
- Extensive Network Engineering and/or Operations experience within e-commerce or financial services industry
- Experience, knowledge and understanding of the industry leading infrastructure systems and tools such as:
- Required:
- Hardware: Cisco 2900, 4000, 6500, Nexus 5000, 7000, 9000, RSM, MSFC, SFM, 3600, 7200, ASR, ISR, Citrix Netscaler, and Juniper SRX3600 to SRX5600
- Protocols: TCP/IP, HSRP/VRRP, EIGRP, OSPF, BGP, SNMP, MPLS, QoS, WCCP, and IPSEC
- Infrastructure: LAN, WAN, and MAN
- TCP/IP, IP subnetting, VLANs, Ethernet, routing and switching, DHCP, DNS and QoS
- Basic networking concepts, Network systems administration, Packet analysis
- Scripting: Python, Perl, Powershell
- Additional:
- Server: Red Hat Enterprise Linux, Windows Enterprise Server
- Virtualization: VMware vSphere & vCenter
- Storage Technologies: EMC, IBM XIV
- Middleware: WebSphere, Apache Tomcat, Tibco ActiveMatrix & Enterprise Messaging System
- Cisco Call Manager, Cisco Unity voicemail, Cisco SIP Proxy, and WebEx
- Cisco Gateway, Gatekeeper configurations and administration, including SRST
- SIP and H.323 protocols
- HPNA, Corvil, Tivoli, NetScout and Splunk
- Ability to develop automation using Python and/or Perl
- Understanding of security and risk, especially as it relates to patch and configuration management, logging, alerting and monitoring
- Extensive troubleshooting, triage, root cause analysis and performance monitoring skills
- Should have an understanding of current industry trends and their advantages with ability to right fit into an existing environment
- Experience with ITIL and/or other similar frameworks preferred
- Background working in organizations that provide 24x7x365 support
- Ability to leverage creative thinking to solve problem scenarios
- Ability to achieve successful outcomes in handling difficult situations and when working with various customers and levels of management
- Ability to communicate effectively with technical and non-technical audiences
- Must be a self-starter with the ability to work independently and in a collaborative team environment
- Military education or experience may be considered in lieu of civilian requirements listed
Company Description:Black Systems is an IT solutions provider offering systems integration, hardware/software procurement, IT staffing, and application development. With proven success in government contracting and subcontracting—especially in the competitive New York City market—we deliver best-in-class technology, managed solutions, and professional services through a highly technical team. Drawing on this expertise, we also assist public-sector agencies in sourcing the specialized professionals they need, ensuring critical missions move forward with the right talent in place.