Membership Associate

At the company, the Membership & Engagement Associate will support the growth of the membership program with an eye towards strengthening member engagement as we establish a global baseline for sustainability disclosure. This position is a chance to own membership operations with customer-facing exposure, which is a great base of experience for career paths in client management, relationship management, or project management.

This position will be the go-to person for managing the customer experience for both organizational and individual members of the membership program. You will answer customers’ questions and solve any problems they might encounter. In addition to customer-facing work, you recognize that effective systems and processes behind-the-scenes are the only way the membership program can successfully support 360+ organizational members of the membership program. This position will be the operations lead in a larger team that manages the organizational membership program.
 

Principal Accountabilities

Member Engagement & Relationship Management

• Manage member support systems, maintaining and streamlining the use of technology to continue high-quality support while user base grows
• Support member communications via monthly newsletter and exploring the development of an enhanced member communication strategy

• When a new organizational member joins, lead the process of setting up the systems and documents needed for the onboarding process
• Support organizational member relationship stewardship, serving as one of the companies contacts for member email and phone communications
• Surface ideas for operational improvements to enhance the member experience or refine benefits maintenance, including the development of an improved Member Portal

Data Management and Data Analytics

• Manage existing systems to ensure good record-keeping for member status and contact information
• Support the tracking of touchpoints with organizational members to efficiently and accurately report KPIs related to member engagement

Event Management

• Manage logistics associated with planning and hosting Alliance member meetings, webinars, calls and events

Qualifications & Experience

• Commitment to the mission of the company and the International Sustainability Standards Board
• 1-3 years’ relevant experience
• Enthusiasm for startup environments; comfort with fast-changing conditions – flexibility is important
• Strong project management skills
• Process orientation; able to see how to improve things
• Execution-oriented, able to get things done quickly and with excellent quality
• Experience with client relations or membership networks is a plus
• Microsoft Excel skills a plus
• Experience with Salesforce and Hubspot is a plus
• Knowledge of corporate sustainability, asset management, and/or investment research a plus[NL1]

The salary range is CAD $ 65,000-C$ 70,000.

Kindred Communications is boutique direct-hire placement headhunting firm with a focus on diversity and inclusion tech placement. We strive to diversify the workforce once placement at a time.