Posted on
Position: Medical Assistant / Receptionist
Schedule/Hours: Full time, 40 hours a week
Position Summary:
Are you fun and passionate? Do you love working with others? Are you self-motivated and go beyond the call of duty? Then, we want you! The Spiegel Center & Newton Surgery are looking for another superstar to join their world-renowned team of experts in Facial Plastic Surgery.
The primary purpose of this position is to establish an ongoing relationship with patients who travel from around the globe for our services and assist the doctors with a busy clinical schedule. This person will assist patients through the entire visit experience, including welcoming patients, reviewing concerns, obtaining medical history and booking associated appointments, direct patient flow, assist patients to and from exam rooms, enter medical data into patient charts, clean & prep rooms, remove sutures, clean and sterilize instruments, maintain medical stock, help with post-op patient care, take photos and obtain consents for procedures. This is a role that requires excellent problem solving, multi-tasking and experience with medical assisting & customer service. This individual must be poised, professional, quick thinking, passionate and charismatic.
Primary role duties include (but not limited to):
Answer phone calls and rout calls to the correct person
Prequalify and answer phone and email inquiries
Welcome and assist patients during their visits while reviewing question and concerns
Greet visitors and decide if they should meet with executives
Establish strong relationships and communication with patients in the office and via phone
Receive and distribute mail, emails, faxes and other correspondence
Directing patient and provider flow during clinic
Assist patients to and from exam rooms
Enter medical data into patient charts
Clean rooms
Set up exam rooms for procedures
Clean and sterilize instruments
Maintain medical stock in clinic
Maintain OSHA and HIPPA compliance within the practice
Help with post-op patient care
Take photos and obtain consents for procedures
Keep patient lounge, office and surgical suite organized and tidy
Scan, upload and shred documents
Have a proactive approach to problem-solving and strong decision-making skills
Work with the team to create and meet quarterly and yearly goals
Anticipate patients and practice needs and much more!
CMA certification is required.
This position includes a competitive salary and a wonderful working environment with friendly and talented colleagues and inspiring patients. The Spiegel Center is an equal opportunity employer.
Through innovative solutions and extraordinary care, we provide the best results and highest quality experience in the world.
Be your true self.