Client - Portland General Electric
7-10 years Experience Required
6 months Term
Starting Dec 13, 2021
Remote Work Available
Pay Rate: $53.52/hr
Roles & Responsibilities
- Identifying customers pain points through customer journeys, analytics, research, etc.
- Maintaining customer pain points list and conduct analyses to evaluate and prioritize improvement opportunities.
- Working with stakeholders to identify pain points metrics and reporting tools as well as fact-based analyses and insights to enable good decisions and effective leadership by the functional units
- Develop/maintain the optimal set of metrics for success (primary focus on web and mobile, but omni-channel view including surveys, call center, email and internal customer data)
- Track/monitor/report on historical performance
- Predict/forecast likely results
- Prescribe, together with stakeholders, potential actions and estimate their impact
- Expertise in web and app tagging platforms (e.g. Google Tag Manager, Tealium) including coding custom JS tags
- Ability to lead as SME with development and product owner teams and provide recommendations for dataLayer elements and tagging
- Lead democratization and governance of Quantum Metric and Google Analytics data across organization
- Experience gathering business requirements and automating reports in a data visualization platform (e.g. Data Studio or Tableau)
Minimum Qualifications
- BS / BA in Social Science, Humanities, Market Research, Anthropology, Business, Marketing, Statistics, or related field.
- Minimum of 2 years of experience as project or program management, channel analyst, or in a related role like market research
- Experience and/or knowledge of transactional platforms, e.g., Medallia, Maritz Customer Experience Platform
Top 3 skills to be successful in this role:
- Strong computer skills in Quantum Metric, Google Analytics, Google Tag Manager, Data Studio, Tableau, reporting, SQL, and web analytics
- Strong business requirement analysis and reporting
- Entrepreneurial, self-starter with hands-on approach with effective time management and organization skills
Work Authorization
Benefits
- Eye Care
- Dental
- Medical
- Remote Work
- Dental
- Healthcare
Company Description:A5infotech has been the pioneer in outsourcing and recruiting candidates.
A5infotech is a global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients.