Posted on
PLEASE NOTE THIS IS A PART/FULLTIME WHFF is seeking a Lead, Digital Business Manager to drive strategic and operational initiatives for our Self-Serve business. In this role, you will sit at the intersection of product, marketing, and analytics teams, working closely with internal stakeholders and our senior executive team to identify and solve complex business problems. You will be responsible for WHFF’s subscription business revenue by driving growth across new customer acquisition, upsells and retention. You’ll partner with product and marketing teams to develop the right programs and prioritize roadmaps to deliver on the Cognitive Institute of Dallas business goals. This is a high exposure role with partnerships across and at all levels of the organization, all the way up to the CEO.
To be successful you should be a driven self-starter who is able to communicate clearly and effectively with leadership and successfully manage multiple priorities. You take tasks from start to finish, are able to deliver value quickly, and enjoy working in a dynamic, fast-paced, and challenging environment.
What you’ll do:
Translate business goals and opportunities into quarterly and annual product and marketing plans working closely with marketing and product teams
Lead and coordinate cross-functional strategic and operational initiatives to drive new customer acquisition, upsell and retention
Develop a strong POV on gaps in our existing experiences and build recommendations including business cases for enhancements
Partner with our analytics and operations teams to build and maintain a complete picture of the self-serve business, empowering our cross functional teams teams to execute in a coordinated manner towards our topline goals
Conduct ad-hoc analysis to surface insights that drive strategic direction and operational decision making
Lead and drive preparation for periodic executive business reviews
Build strong relationships across the company to understand the relevant questions and needs, using that knowledge to inform analyses and strategic direction
Effectively communicate insights, strategic recommendations, and operational plans to both technical and non-technical audiences
Skills and knowledge you should possess:
BA/BS; MBA is a plus
8+ years of experience in business strategy and operations; experience as a management consultant or in a product or strategy leadership role at a technology company
Deep understanding of SaaS business model, including e-commerce & product-led growth strategies
Proven track record of using data to drive business decisions including the ability to structure problems for analysis
Excellent communication skills with the ability to synthesize strategic insights in an actionable and compelling manner; experience in engaging and communicating with executive level stakeholders
Advanced Excel and Google Slides or PowerPoint skills
Confidence manipulating data using pivot tables; SQL and/or Tableau experience a plus
Ability to move quickly and iterate on analyses
Comfort with ambiguity and ability to work in a self-guided manner
PLEASE NOTE THIS IS A VOLUNTEER POSITION THAT TURNS INTO PART/FULL TIME
Company History
The fight to impact public policy Court Improvement starts with an attitude. The attitude is that we can work together to improve the way that the system operates.
Instead, 1) a sense that the children themselves do not need to be heard or that their presence in the courtroom would be harmful to them. 2) Also, parents should be involved in transition; yet, a void in the courtroom of individuals who really know the child, and 3) always, not involving parents who want an opinion and to be heard are ignored, creating a lack of communication and coordination among the stakeholders, and in some cases, a systemic discord between two or more of them
Mission & Vision
Parents are critical in the lives of children and when the relationship is interrupted; it can be disastrous for the child. Our job as parents is to impact our children with the best chance of success. Our vision is parents and children create lasting bonds instilling citizenship, respect, leadership, and honesty through character building. We believe this effort is best supported through a healthy parent-child dichotomy and approach.
In the beginning, no one could have predicted that what began as a mission to protect parent-child relationships in Texas and advocate outreach efforts in neighboring states. In a world where all individuals face discrimination, violence, and even death for their beliefs, our mission will eventually go abroad.