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Thompson, located in the Charlotte/Matthews area, has an opening for an IT Support Analyst.
Duties include:
• Set up and deploy end user devices
• Maintain and update computer images
• Maintain, update, and deploy customized software distributions
• Create, terminate, and manage accounts via AD, Azure, and Office 365
• Resolve all level 1 tickets under standard SLA timeframes
• Full inventory and asset management
• Maintain cameras, printers, gate and door access, and agency cell phones
• Set up equipment for trainings, orientations, and meetings
• Maintain distribution lists, security groups, team calendars, and other like features within AD
• Act as backup EMR account administrator
• Repair computer hardware
• Utilize and optimize Mobile Device management for iPads, iPhones, Macbook, and tablets
• Develop training videos and modules for critical systems and rollouts
• Keep updated process maps and internal documentation for all responsible systems
• Contact vendors and maintain good working relationships both internally and externally
Requires PC and IT skills including MS Office 365, Windows 7/10, Server 2012 R2, Server 2019, Powershell, iOS, and vmWare. Utilize efficiency, automation, and creative thinking. Must understand installation, configuration and troubleshooting processes for software, hardware, and basic networking. Occasional travel between campuses is required (all within the Matthews/Charlotte/Fort Mill area). Position requires bachelor’s degree from a four-year college or technical school in computer science or related field or 3+ years of professional IT hands on experience. Knowledge of Adobe Suite, Group Policy, or Aruba CLI is a plus.
A valid driver’s license in the state of permanent residence, at least three years of driving with a driver’s license and clean driving record are required. All potential job candidates must pass a drug screening test and an extensive background check.
To apply: https://www.thompsoncff.org/open-positions/
Thompson seeks to maintain an inclusive diverse workforce. All qualified applicants are encouraged to apply.
Thompson is a leading provider of clinical and prevention services for children and families across the Carolinas. The Charlotte, N.C.-based, nationally accredited nonprofit agency changes the lives of at-risk children and families through therapy, education and prevention-based care. Thompson has four locations specializing in clinical and behavioral treatment, developmental education and proactive care. Thompson strengthens children, families, and communities through healing, teaching, worship, and play.
Founded in 1886 as an orphanage, Thompson has since grown into a non-profit organization operating across the Carolinas, each location providing comprehensive education, treatment, and care for children (birth to 18 years) in need. Today, around 1 in 5 adolescents have a diagnosable mental health disorder. At our most intensive level, we heal children who have been severely abused and provide them with the support and services they need until they are secure in a stable and loving home. Our goal is to create a stable foundation on which children and families can learn to thrive for a lifetime.
Our mission: Thompson is called to serve children and families through healing, teaching, worship, and play.
Our vision: Thompson will lead children and families into independent and rewarding lives.
CARE Vision: Thompson will transform the narrative of our children and families through the healing power of relationships.
Locations:
Headquarters: 6800 Saint Peter’s Lane, Matthews, N.C.
Phone: 704-536-0375
Family Services Center: 769 N. Wendover Road, Charlotte, N.C.
Phone: 704-376-7180
Early Childhood Services/Child Development Center: 1645 Clanton Road, Charlotte, N.C.
Phone: 704-333-5382
Community Counseling Center: 377 Rubin Drive Suite 204, Fort Mill, S.C.
Phone: 704-376-7180
Foster Care (Western NC): 142 Airport Rd, Suite G, Arden, N.C.