HVAC Dispatcher

We are seeking a Dispatcher with exceptional communication and organizational skills to serve as an essential link between our clients and service technicians. If you excel at managing calls, scheduling appointments, and resolving issues efficiently, we want you to join our Orlando team!

Responsibilities:

• Coordinate with clients to schedule maintenance and repair appointments for the following day.
• Monitor and respond to emergency situations, escalating issues as necessary.
• Document all service calls, including details of the problem, actions taken, and solutions provided.
• Dispatching calls to techs
• Inputting verbal and emailed WOs
• Verifying calls to the proper status after being ran by the technicians
• Updating WOs in the portal for billing

Qualifications:

• Previous experience in dispatching, preferably in a service-oriented industry.
• Knowledge of commercial refrigeration systems is a plus, but not required.
• Proficiency in using dispatching software (Great Plains) and other relevant technology.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

We’re not a temp agency. In order to deliver high quality people, we set the bar higher. 

We are a Temp-to-Hire staffing company with an absolute focus on quality.

We focus on supplying our customers with people on a TEMP TO HIRE basis. The first 105 working days, our employee gets to test drive the customer and the customer gets to test drive the employee. After 105 working days, when both are making a commitment towards each other, we know we’ve made a great match!