Help Desk Technician

Location - Peoria, IL - 61607

Duration – 12+ months

Second Shift: 2:00 pm - 10:00pm/10:30 pm (depending on lunch)

Position's Contributions to Work Group;

Technical Support Representatives in the 24/7 Safety Monitoring Center are responsible for providing application and customer support for the Driver Safety System (DSS).

Job Duties include but are not limited to:

• Delivering a positive customer experience with each engagement/touch point
• Resolving tier 1 support tickets for the application and services
• Following appropriate escalation processes and customer notification procedures
• Following standard processes to complete scheduled requests
• Completion of tasks meetings the quality and response metrics set for the position

Typical Day:

• This position will be included in an on call rotation for emergency application support needs. On call may include off shift hours, weekends, and holidays. Second Shift: 2:00 pm - 10:00pm/10:30 pm (depending on lunch)

Education Requirement: Bachelor's degree in a technical field (preferred)

Critical Technical Skills:

• One year help desk or application support experience
• Advanced PC skills
• Excellent communication skills, both verbal and written
• Detail oriented as tasks require the incumbent to focus on small details
• Ability to prioritize requests with the direction of Team Lead

Top Candidates Will have

• Bachelor's degree in a technical field
• Previous experience supporting an application
• Bilingual in Spanish, French, Portuguese

Soft Skills Required: Strong communication skills

Latitude 36 is a national, full-service talent management firm specializing in IT positions. Our company was founded in Franklin, Tennessee in 2000 (originally TechRP), with a mission to serve as the talent partner of choice for the information technology industry. Our company vision has led us to incredible growth and success in a relatively short period of time, and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants and employees.