Help Desk Technician

Job Responsibilities

• One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting.

• Experience with various desktop systems, operating systems, and diverse technical environments.

• Excellent customer service orientation and verbal communication skills.

• Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.

• Ability to install software for and troubleshoot a wide range of applications.

• Analytical thinking and problem-solving ability.

• CompTIA A+ certification or equivalent certification

• Provide assistance for network relates issues

• Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.

• Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk

• Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool

• Update the circuit inventory and vendor details for service provider to network voice team.

• Coordination with local vendor for ISP , OEM, channel partner and different team.

• Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years We are a minority owned staff augmentation and technology consulting firm.
• Our broad experience across numerous industries provides us with the ability to utilize our deep expertise to improve our client's business and IT effectiveness through consistent delivery of quality services.