Help Desk Support I (Customer Support)

ClarusTec, Inc.
Denver, CO, 80203
Contract
Any level
Executive

Salary Range: $14.00 - $18.00 per hour

Posted on

Job Description:

Hi,
Let me know if you would be interested in the below opportunity.

Position: Help Desk Support I

Location: Denver, CO

Duration: 6 Months

Pay Rate : $ 15/hr on 1099

Description:

These positions/resources requested will serve as PEAK Call Center Agents responsible for addressing citizen/client questions related to technical issues accessing and navigating the system. Note that these resources should expect to be taking and resolving incoming client calls up to 90% of the time.

Duties:

Primary Responsibilities include the following:

Answer incoming calls timely and accurately
Answers inquires by clarifying desired information, researching, locating and providing information
Resolves customers issues and concerns
Creates and maintains knowledge articles
Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
- PEAK navigation
Enter information obtained from the call into a customer relationship management tool
Utilize the IVR/ACD for incoming and outgoing calls
Follow communication scripts when handling different topics
Meet personal/team qualitative and quantitative targets

Minimum Requirements:

o Minimum of 1 year of experience in a call center

o Strong phone and verbal communication skills along with active listening skills

o Familiarity with CRM Systems

o Experience using IVR/ACD (Five9, Cisco, etc)

Desired/Preferred Experience & Qualifications:

o Understanding of a government environment and data governance

o Proficiency in Spanish is highly desired.

Awaiting for your responses !!!

Thanks & Regards,

Kishore Kumar

Executive Recruitment – US PSG| ClarusTec, Inc.

email id : kishorekn@clarustec.com

Company Description:

ClarusTec, a dedicated government-focused company, offering unique bonus program (Recurring on-project bonus and one-time referral bonus) for all consultants working on our projects.