Position: Help Desk Support Specialist 3
Location: Georgia
Experience: 4 - 6 years
Job Description:
The Desktop Support/PC Asset Technicians will be providing desktop/user support in relation to a large desktop unit deployment/refresh and windows migration and will also be responsible for asset tracking and all documentation related to full asset management throughout the deployment / migration process.
- Migration experience from Windows 7 to Windows 10
- Experience with saving data, imaging and resorting setting to new or existing computer systems for migrations and deployments required
- Experience with managing all aspects of asset management tracking and documentation.
The candidate should have strong customer service skills, technological advancements, communication, organisation, initiative and multitasking skills.
Responsibilities
- Performs regular audits of asset inventory, clearly communicates findings from all analyses and reconciles inventory
- confirms asset availability and current status
- Follows up with customers for accountability of assets at their sites and remote offices
- Identifies idle/surplus, out of test and obsolete assets
- Executes disposition plans such as scrapping or redeploying
- Creates purchase requisitions, follows up with procurement team and vendors for timely receipt
- Tracks, analyses, categories and trends all asset related data to identify turn rates, idle assets, customers complaints and shortages of physical devices and loaner devices
- Maintains content and accuracy of support tickets and asset databases/logs
- Ensures users are trained on the newly deployed devices and tools
- Coordinates the retrieval of physical devices and peripherals
- Develops and generates weekly/bi-weekly reports to distribute within the IT organisation, including inventory status, scrapped assets, new purchases, etc.
Skills Required
- Technical assistance in PC deployment/migration of client computer systems from Windows 7 to windows 10 platform
- Follow procedures set by client to save data, image and restore settings to new / existing computer systems
- Experience in mapping network drives/adding system domains/locating files & troubleshooting
- Experience in documenting and certifying completion of migration to project team
- Tier-1 technical support troubleshooting
- Experience in installing memory/software applications/drivers/printers
- Experience working with Windows/iOS platforms and administration
- Understanding of basic networking/Windows Server 2008R2 and ServiceNow
Company Description:Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. Inteletech Global Inc. offers a wide range of rewarding career opportunities for talented technical, managerial, and support professionals in the United States. we attract and retain high-caliber staff. We are an Equal Opportunity Firm, and our workforce reflects a cultural diversity that gives us a broad and valuable spectrum of backgrounds and perspectives.