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Front Desk Clerk / Guest Service Agent
The Front Desk Clerk ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.
Front Desk Clerk Responsibilities
● Process all guest check-in’s and check-out’s, and payments
● Answer telephones in a timely manner using the appropriate greeting and directing calls to the appropriate department
● Coordinate with Housekeeping to track readiness of rooms for check-in
● Communicate parking procedures to guests/visitors
● Supply guests with information regarding property, local area, and supply directions as needed
● Run daily reports and identify any special requests. Pass on any information to appropriate departments
● Complete designated cashier and closing reports in the computer system.
Front Desk Clerk Qualifications
● 1 year Hotel Experience Requested but not required
● Follow all company policies and procedures
● Ensure uniform and personal appearance are clean and professional
● Experience answering telephones using appropriate etiquette
● Ability to develop and maintain positive working relationships with others
● Stand for an extended period of time
● Move, lift, carry, push, pull and place objects weighing less than or equal to 10 lbs. without assistance
● Perform other reasonable job duties as requested by supervisors or managers
● Ability to work a flexible schedule including evenings, weekends and holidays