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Job Description
Please be open-minded and ready to learn the process. Job starts at $9/hr and after 90 day probation, an evaluation occurs to determine an increase in pay per hour. Spanish-speaking is a plus.
• Must have reliable transportation to job location. Preferrably someone who drives a vehicle.
• Greet guests and visitors as they approach the front desk and politely inquire into their reason for visiting.
• Availability for all 3 shifts are required and flexibility is a must.
• Apply basic computer skills
• Check reservations to determine details and confirm reservation and room statuses
• Run Night Audit.
• Provide visitors with information on guests’ room numbers (where allowed) and arrange for them to be escorted.
• Divulge information regarding the hotel’s facilities and services and encourage guests to make use of them.
• Respond to telephone calls and provide required information
• Take and relay messages to staff members and guests and provide call back services.
• Handle hotel correspondence, emails and filing duties and ensure that advanced bookings are accurately punched into the system
• Handle cancellations according to protocols and inform guests on waiting lists about slot availability.
• Provide information regarding room prices and costs of additional services, not part of the room package.
• Assist guests in checking in to their rooms and checking out, ensuring that all documentation is available.
• Coordinate efforts with the accounts department to expedite payments and provide guests with information on what is owed to the facility.
• Ascertain the overall cleanliness and maintenance of the front desk and waiting areas, by coordinating efforts with the janitorial staff.
• Coordinates with housekeeping supervisor regarding room placements and assignments
• Monitors and cleans restroom when necessary once per shift
• Reliable and predictable attendance. Must be punctual.
Super 8 has its roots in a marketing association for individually owned hotels that were already in business started by Dennis Brown in 1972. After one year, in 1973 Ron Rivett and Dennis Brown canceled the association and created their new Super 8 Motel corporation with each of them owning 50% of the stock in the new company.[3] The original room rate was US$8.88, hence the numeric brand name.[4] The first Super 8, with 60 rooms, opened in Aberdeen, South Dakota in 1974.[3] The first Super 8 was built near a Holiday Inn with just some drawings made by Rivett as blueprints. The stucco exterior with an English Tudor style was inspired by Rivett's father-in-law, who was a stuccoer; the English Tudor style and placing of Super 8's near Holiday Inns was an established procedure for setting up new Super 8's for years to come. The first franchise was sold in 1976 and established in Gillette, Wyoming. By 1978, Super 8 expanded from the state of New York to the state of Washington and was no longer just a Midwestern company.