Front Desk Agent

Position: Front Desk Agent
 

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Maintain updated records of bookings and payments
• Not limited to these tasks but any deemed necessary by the General Manager

JJS Hospitality has been owning and operating hotels in the Lansing, IL area for more than a decade. Our focus is clear. Complete customer satisfaction. We take pride in our hotel and our employees, and our customers see and experience that. We are looking for team members who go above and beyond, to deliver a warm and inviting stay to all of our guests, staying at our hotel. A home away from home.