Essential Duties and Responsibilities:
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer concerns
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verification's
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer time-frames
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
Key Competencies:
- interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance
Education and Experience:
- High school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- knowledge of relevant computer applications
- ability to type
- knowledge of administrative procedures
- numeric, oral and written language applications
- product knowledge
Company Description:The Mister Quik Home Services team is currently seeking team members who are interested in helping us to fulfill our Win-Win-Win Mission Statement – Customer Wins, Company Wins and Team Member Wins, each and every day. Our company was the 671 fastest growing privately held company in America last year according to Inc. 5000 Magazine and we need help taking care of all of our wonderful customers. Please check out our 6 Core Values before applying. We operate by these values each and every day and are looking for team members who fit these values as well.