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Inspired Marketing is expected to provide exceptional customer experience in an extraordinary work environment and we want you to help us elevate marketing in New York City. Ideal candidates will build relationships with our clients and customers while delighting them with our quality approach to customer service. You’ll get to know our products and our brands inside and out and you will make sure that the voice of the customer is heard throughout the company.
The ideal candidate will be a true “people person,” very well-spoken, and process the ability to interact with customers personalities
Responsibilities:
• Deliver a customer experience people will be talking about for generations
• Be the face of the company and a brand ambassador
• Develop relationships with customers via email, phone, live chat, and social media
• Use your creativity, passion, and personality to connect with the customer and meet their needs
• Obtain and evaluate relevant information to handle inquiries and complaints
• Identify opportunities for improvements to the customer experience and recommend solutions
• Recognize, document, and report on trends
• Drives sales, work actively to increase customer retention, and achieve operational metrics
• Add to our incredible work environment with your winning personality
Qualifications:
• Customer-focused, empathetic and a terrific listener
• Able to tailor your words to different customers, and make them all smile and laugh
• Excited to solve problems in a fast-paced environment
• Exceptional relationship builder
• "Thick-skinned" and able to navigate difficult conversations and personalities with customers
• A pillar of self-awareness
• Amazing interpersonal and conversational skills including effective listening
• Excellent writing skills with great attention to detail
• Strong work ethic with a positive approach and great energy
• College degree and experience working in a startup environment
ABOUT OUR TEAM:
We pride ourselves on our amazing relationships between team members and our customers alike. We believe that self-expression shouldn’t end at the office, so everyone is encouraged to be themselves and create fun every day.
Why we need you:
You will serve as a client advisor and is a key member of the Support Team, responsible for working with new clients as well as the general user base. By utilizing a strong understanding of product know-how, you will answer questions, troubleshoot technical issues, and work internally with KI teams to address outstanding concerns.
You will:
• Serve the front line of customer service for a passionate user base by responding to issues via email, in-person, and phone
• Tackle basic-to-advanced technical questions as they arise in relation to membership
• Attain a deep understanding of the web-based product and Android applications, and keep abreast of the latest changes
• Contribute to the growing knowledge base of feature requests and help center articles
Company Description
Inspired Marketing has been a pivotal part of expansion in the marketing sector, expanding throughout the United States. Working in a team with extensive knowledge and experience, combined with an identified gap in the market, means the call for our services and rebuilding the New York City Market after the ups and downs it faced after COVID-19 impacting us the previous year. Our success will be determined by our entrepreneurial mindsets, commitment, and our unique approach to customer care, which means the demand for what we do has never been higher within the marketing industry.
We shine where most fail, or avoid. The vast majority of companies focus on two large demographics to target their marketing efforts towards- Big Business and Indirect Sales. Where we have made a name for ourselves is in the large demographic that our clients are missing- Face to Face. Our direct, personal style of marketing and sales is exactly what clients are lacking. Not only are we able to increase their overall customer base and revenue, but in turn, their customers have a better experience.
The value Inspired Marketing brings our clients is undeniable. Providing 100% R.O.I. is shocking enough, let alone the fact that we demand it's done with integrity and professionalism. Knowing that you can trust our team to maintain a high standard of customer care makes it an easy decision to partner with us. Below are just a few of the ways that we bring value to our clients