At Chatter Buzz, we power our digital marketing campaigns with data-informed decision-making. Our mission is to help small to medium size businesses grow and scale by providing innovative and efficient integrated digital marketing through insights, ideas, and technologies.
We are looking for an extrovert, ambitious, business-oriented, analytical, and personable Senior Digital Marketing Account Manager to join the team in our Orlando area. We are looking for an Account Manager who is savvy in Digital Marketing and has experience in Customer Service and Communications.
Your Daily Adventures:
- Maintaining strong relationships with active clients – being proactive and not just reactive
- Communicate with clients the execution of campaigns / digital services from start to finish
- Use your skills in marketing to set up, execute and manage campaigns
- Perform quality assurance check on all deliverables from web, content, creative, etc.
- Develop daily, weekly, and monthly client reports
- Develop, update and maintain client monthly marketing plans or playbooks
- Assign and manage tasks and projects to production staff on a daily basis
- Develop meeting agendas, meeting minutes, and action items for every client meeting
- Improve customer satisfaction through responsiveness & anticipating customer needs
- Advising existing clients on how best to use digital and inbound marketing to benefit their organization. This must be executed with Chatter Buzz integrity, dedication, enthusiasm, and genuine desire to help their organization grow
- Oversees KPIs / analytics, marketing plan development, execution, and follow-up. Contributes to account growth by identifying opportunities to increase revenue and methods to improve internal processes, cultivates new business opportunities from existing clients and client contacts.
- Liaise with the creative, digital, and motion teams in order to plan, price, and prioritize new projects
- Ensuring excellent communication and a strong partnership is maintained with the clients at all times
- Enter and manage all client jobs and projects through the agency’s project management software.
Key Qualifications
- Required: At least 5 years of experience in the Digital Industry is a must
- 7+ years experience in Customer Success and/or Account Management
- Knowledge of digital marketing techniques e.g. SEO, PPC, Social Media, remarketing, and developing digital strategies
- You share the same values as us (data-driven, A+ customer service, grit, action, and always learning)
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables
- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
- Strong understanding of analytics and KPI reporting
- Problem solver - always giving solutions and new ideas
- Ability to work independently and well with a team
What's In It For You:
- Competitive Salary
- Opportunities for Growth - Chatter Buzz grew by 100%+ over the past 2.5 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.
- Potential Promotional Path: Director of Account Services
- Additional Compensation: After your 1 year, you will get the opportunity to earn an additional 5% of your base salary as a bonus if you meet your Management Business Objectives (MBOs).
Why You’ll Love It Here
- Generous medical, dental, and vision coverage for full-time employees
- Generous PTO per calendar year
- Hybrid work environment
- High growth and leadership position opportunities
- Added MBO bonus based on performance (% of your base salary)
- 401k plan with a company match of up to 3% (You will be vested in day 1)
- On-going learning | Personal growth (ie. books, conferences, lunch & learns)
- Health and wellness monthly allotted funds
- Fun company and team outings because we play just as hard as we work
- Employee referral bonuses to encourage the addition of great new people to the team
- We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Company Description:Chatter Buzz is not your typical digital agency. We’re a team of strategists, creatives, techies, and go-getters who believe in pushing boundaries — for our clients and for ourselves.
When you work with us, you’re not just managing accounts — you’re building a future. We create a culture of curiosity, leadership, and growth. You’ll probably learn more here in one year than you would in three anywhere else. Why? Because we invest in our people.
We don’t just give you a standard 3–4% annual raise and call it a day. We reward real performance with bonuses and commissions — across the board. If you’re delivering results, you’ll see that reflected in your paycheck.
At Chatter Buzz, you’ll:
- Gain exposure to a wide variety of industries and campaign types
- Work alongside passionate pros who push you to be your best
- Be encouraged to lead, take initiative, and own your role
- Receive mentorship and training that fuels your personal and professional growth
- Thrive in a team that truly wants to see you succeed — wherever your path leads
- Be compensated for performance, not just time — with bonuses and commissions available to everyone
If you’re looking for a place to grow, be challenged, and do your best work — this is it.